Operations Manager - Syracuse - Solutions Driven

    Solutions Driven
    Solutions Driven Syracuse

    15 hours ago

    $65,000 - $120,000 (USD) per year * Construction / Facilities
    Description

    Operations Manager – Construction Testing & Inspection (Relocation/Visa Available)

    We are looking for an experienced Operations Manager to lead a busy division within a specialist construction testing and inspection business, based in Syracuse, New York. This role will take ownership of people, performance, commercial delivery, and client service across a multi‑disciplinary team.

    The role

    • Manage all aspects of divisional operations, including staff, equipment, vehicles, and facilities, ensuring work is delivered safely, accurately, on time, and within budget.
    • Plan, coordinate, and optimize labour and equipment to maximize utilization and efficiency across all projects.
    • Lead the development and execution of annual divisional goals, action plans, and performance metrics.
    • Ensure compliance with corporate policies, procedures, and safety standards, embedding a strong safety culture.
    • Oversee technical service quality, making sure work complies with internal quality practices, standard operating procedures, and guidance documents.
    • Ensure contracts are in place for all projects and that reporting turnaround times meet internal and client requirements.

    People leadership

    • Lead recruitment for the division, including reviewing applications, interviewing, and coordinating offers.
    • Maintain a properly trained, certified, and/or licensed workforce capable of delivering professional and timely services.
    • Own performance management: conduct reviews, identify promotions, manage absence, and address disciplinary issues where required.
    • Ensure safety audits, technical training, and competency assessments are carried out and documented.
    • Conduct exit interviews and use feedback to drive continuous improvement within the team.

    Risk, quality, and client service

    • Ensure the division operates professionally and safely to minimize risk and liability.
    • Regularly review technical output from the team to ensure compliance with quality standards and client expectations.
    • Maintain systems and processes that support consistent, on-time reporting and high levels of client satisfaction.
    • Develop, manage, and maintain strong client relationships, promoting a positive client experience at all times.

    Business development and finance

    • Lead regular business development meetings to secure appropriate workload and backlog to meet budgeted revenue.
    • Oversee preparation of statements of qualifications (SOQs) and proposals, and ensure timely follow-up on outstanding opportunities.
    • Actively market and promote the full range of services, holding regular project and business development discussions with clients.
    • Develop and deliver the divisional budget and staffing plan, maintaining acceptable sales/salary ratios and operating income.
    • Review and approve expenses and purchases in line with company policy, and oversee all payroll-related items for the division.
    • Ensure timely invoicing (on a regular cycle or project completion) and support effective cash collection.

    About you

    • Proven experience in an operations leadership role within construction, engineering, testing, inspection, or a related technical services environment.
    • Strong people leadership skills, with experience managing multidisciplinary teams and driving performance.
    • Commercially astute, comfortable with budgeting, P&L drivers, and operational KPIs.
    • Quality and safety focused, with a track record of improving processes and managing risk.
    • Confident communicator who can build long-term client relationships and represent the division in meetings and industry events.

    Location, relocation, and visas

    • Role is based full-time in Syracuse, New York.
    • Relocation support and visa sponsorship are available for the right candidates who meet the experience and skills criteria.

    How to apply

    Please apply via LinkedIn with your CV and a brief note outlining your relevant experience and current location. Shortlisted candidates will be contacted to discuss the opportunity and location in more detail.

    * This salary range is an estimation made by beBee
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