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    Consumer Care Coordinator - Norcross, United States - OLE' Mexican Foods

    OLE' Mexican Foods
    OLE' Mexican Foods Norcross, United States

    2 weeks ago

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    Description
    Ole Mexican Foods, Inc. is looking for a Bilingual (Spanish)

    Consumer Care Coordinator to join our teamPosition Summary:
    The Consumer Care Coordinator is responsible for the effective handling of all the issues that come from Consumers and Customers through the Consumer Care Corporate Quality System

    Role Responsibilities:

    • Primary contact with consumers to ensure their feedback regarding Ole Mexican Foods products is properly addressed.
    • Primary contact with company's sales representatives /customers regarding quality issues
    • Responsible for following up with the QA Managers/Plant Managers from Ole's facilitates to ensure Consumer issues are effectively addressed and follow up.
    • Responsible for quality Issues Website administrationo Update products list and other QA catalogs.o Being a champion to Follow up with IT on Quality Web improvements.
    • Responsible to create the Quality consumer complaint reportso Ole Mexican Foods Weekly and Monthly Reportso Retailo Food Service
    • Responsible on following up and closing the loop on any compliant plants.
    • Coordinate and perform training of new Consumer Care system users (Quality Manager, Sales Personnel, etc.).
    • Create, prepare QA food Safety newsletter Monthly and distribute internally.
    • Send complaint samples to External laboratory for analysis and/or identification. If needed
    • Follow up with consumers on all coupons/ product sent by FedEx/ UPS to their address locations.
    • Managing to encourage consumer/customers/Sales to bring back product with foreign material reported by them for detail investigation.
    • Assist QA corporate Coordinator on BRC activities and Quality Projects
    • Partner with QA managers for any customer system new accounts setting.
    • Assist on Customer Requirements and Customer Specifications Management System
    • Assist on Raw Materials and Finished Product Specifications Central Database
    • Assist and maintain Document Control Module System
    • Assist on collecting data, data entry information into all customer's portal web bases.
    • Assist on the bi-annual FDA's registration from all Ole's facilitates.
    • Assist in other tasks as required by the QA corporate Coordinator and/or the Director of QA.
    • Support and collaborate with special studies in cooperation with the Quality Assurance Department

    Expected Competences:

    • Excellent communicator (verbal and written)
    • People skills
    • Patience and good listener
    • Team player
    • Enthusiastic
    • Taking initiative
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