Supervisor, Customer Experience - Phoenix - Oats Overnight

    Oats Overnight
    Oats Overnight Phoenix

    1 day ago

    Description

    Job Description

    Oats Overnight is building a generational CPG brand.

    We are vertically integrated and develop manufacture and fulfill everything in-house allowing us to engage customers directly into the R&D process.

    This role guides day-to-day operations of our Customer Experience team including overseeing workflow coaching team members refining processes and maintaining high standard of service schedule Monday Friday

    • Direct daily workflow of customer experience representatives ensure inquiries handled accurately efficiently monitor workload performance maintain quality prompt response times provide support escalated challenging interactions train onboard new team members document standardized responses guide common issues collaborate leadership identify trends contribute improvements other duties assigned

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