House Attendant - Santa Monica, United States - Santa Monica Proper

Description

Job Description

The House Attendant delivers excellent customer service by creating personable and memorable experiences for guests. The House Attendant cleans all aspects of the hotel as assigned. They ensure all spaces within the hotel maintain the Proper standard of cleanliness. The House Attendant cleans guest rooms, washes all laundry items, completes turndown service and stocks guest mini bars. The House Attendant is responsible for reporting any maintenance deficiencies and maintains the confidentiality and security of all guest property and rooms.

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

2. Maintain complete knowledge of and comply to Proper Image, Proper grooming standards and Proper Uniform policies.

3. Maintain complete knowledge of Proper Fundamentals.

4. Monitor and maintain knowledge of all assigned assignments or shifts.

5. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

6. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

7. Maintain positive and personalized guest relations at all times. Circulate in assigned areas frequently.

8. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.

9. Tailor interactions and offerings based on guest preferences. Log guests' preferences.

10. Proactively resolve guest complaints, ensuring guest satisfaction.

11. Monitor and maintain cleanliness, sanitation and organization of all hotel areas.

QUALIFICATIONS

Essential:

1. Fluency in English both verbal and non-verbal.

1. Ability to:

• Work flexible schedules and willing and able to work shift duties that may include evenings,

nights, weekends and holidays

• Demonstrate the Proper Ethos with internal and external guests at all times.

• Collaborate with Colleagues cross-departmentally.

• Perform job functions with attention to detail, speed and accuracy.

• Prioritize and organize.

• Be a clear thinker, remaining calm and resolving problems using good judgement.

• Follow directions thoroughly.

• Work cohesively with Colleagues as part of a team

COMPANY OVERVIEW

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.