Technical Support Specialist - Virginia Beach - beBeeTechnical

Job title: Technical Customer Care Specialist

Provides technical customer support to ensure that all customers are satisfied with the products and services. · ...

Description

Job Overview

The Technical Support Specialist role focuses on delivering exceptional customer experiences by providing expert technical assistance to our clients. We are seeking a highly skilled and motivated individual to join our team in this exciting opportunity.

About the Role

• Provide high-quality technical support to customers, ensuring their satisfaction with our products and services.


• Work closely with customers to understand product/service capabilities and operations, addressing any queries or concerns they may have.


• Develop and deliver training programs to equip customers with standard operational procedures, as well as offer coaching and expertise to resolve technical and procedural difficulties.


• Liaise with cross-functional teams, including product, service delivery, and other departments, to address unforeseen issues and situations that may impact customer experience.

Key Requirements

• Technical Knowledge: Excellent understanding of technical concepts and products/services, with ability to apply this knowledge to provide effective support.


• Customer Focus: Strong customer service skills, with ability to empathize with customers' needs and concerns.


• Communication: Excellent verbal and written communication skills, with ability to articulate complex technical information in a clear and concise manner.


• Teamwork: Ability to work collaboratively with internal stakeholders, including product, service delivery, and other teams, to achieve common goals.

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. As a member of our team, you will be part of a dynamic and supportive environment that values innovation, collaboration, and excellence.