Customer Care Representative - Philadelphia - almo Corp

    almo Corp
    almo Corp Philadelphia

    20 hours ago

    $36,000 - $60,000 (USD) per year *
    Description

    Customer Service Role Overview

    Key Account Business Driver: The Customer Service Representative drives the Almo key account business forward by providing transactional support and working closely with Inside and Outside Sales teams to deliver exceptional customer service.

    This role encompasses two levels of representation, Senior and Non-Senior, differentiated by experience, task complexity, decision-making autonomy, and ability to train/mentor team members.

    • Resolve customer cases via NetSuite for status updates,cancellations return authorizations parts requests replacements delivery changes issues approved warranty exchanges
    • Process orders for shipment
    • Support customers via email phone website updates
    Sr Customer Service Rep Responsibilities:
    • Maintain visibility of NetSuite dashboard metrics ensure SLAs are met
    * This salary range is an estimation made by beBee
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