patient access supervisor - Conway, SC , USA, United States - Conway Medical Center

Description

Position Summary:

Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted and the organization retains only those funds to which it is legally entitled.

The Patient Access Supervisor (PAS) supervises the Patient Access employees assuring operational efficiencies are maintained. Performs pre-registration procedures including but not limited to the oversight of registration, insurance verification, patient financial responsibility calculations, and up-front collections. Ensures the quality provision of registration, pre-cert verification, payer ID, and Patient financial obligation services. The PAS measures registration productivity and other functions for accuracy levels. Schedules staff for adequate coverage on an extended hour basis and completes various departmental process improvements. The PAS must be willing to report back to work during any emergency situation. This includes if needed during inclement weather, mass casualty, internal disaster, etc. The PAS will complete other duties as assigned.

Qualifications

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education:

• High School Diploma required.
• Associate degree (AS) in management related field preferred.

Experience:

• Minimum of three (3) years' experience in medical office or operational role required.
• At least one (1) year proven leadership experience required.

Licensure/Certification/Registration:

• At least One of the three certifications required:
  • CHAA - Certified Health Access Associate certification through the National Association of Health Access Management (NAHAM) or;
  • CHAM - Certified Health Access Manager certification thought he National Association of Health Access Management (NAHAM) or;
  • RHIT - Registered health Information Technician Certification through the American Health Information Management Association (AHIMA).

Special Skills:

• Demonstrated proficiency with Microsoft Outlook, Word, Excel, Explorer and PowerPoint required
• Exemplary core customer service skills of Excellence, Compassion, Healing, Teamwork, Stewardship, Innovation and integrity strongly required.
• Strong organizational skills required.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in all situations required.
• Ability to consistently exercise independent judgment required.