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    Assistant Head Teller - Atlanta, United States - Delta Community Credit Union

    Delta Community Credit Union
    Delta Community Credit Union Atlanta, United States

    3 weeks ago

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    Description


    Position Assistant Head TellerJob Code-5006req5062ViningsFull TimeJob Description Delta Community isthe largest and one of the fastest growing credit unions in Georgia.

    Our rapid growth has created additional career opportunities within the organization.
    We are looking for energetic, flexible, and service oriented individuals for the following position.

    The Assistant Head Teller reports to the Branch Manager and will assume all vault operational duties in the absence of the Head Teller.

    They will serve as acting manager in the absence of the Branch Manager, Assistant Branch manager and Head Teller. They will ensure that staff is trained and complies with all regulatory and security policy and procedures. The Assistant Head Teller will evaluate Tellers performance, outages and attendance. They will monitor OT. They will establish effective employee relations and morale.
    The Assistant Head Teller uncovers members' needs and makes appropriate referrals. They ensure that all Tellers are aware of, and participating in, achievement of sales and service goals. They will assist the Head Teller with the mentoring and coaching of the Teller team.

    The Assistant Head Teller will hold periodic staff meeting to discuss areas needing improvement, changes in procedures, new developments or services and to present general information.

    They will also assist with handling complex and escalated issues.
    Practices safety-conscious behaviors in all operational processes and procedures.


    Essential Functions:
    Cash Forecasting/Just-In
    • Time deliveriesCash Shipments/Cash Receiving and recordingsOrder and balance negotiable instrumentsResponsible for overrides and check approvals when necessaryOrder and balance card stock in absence of Head TellerElectronically Scan checks to Federal Reserve Bank for collection (Check 21)Research posting errorsPerform and enforce dual control functionsPerform audits according to Delta Community's policies & guidelinesDaily ATM and Night depository balancingProcess teller duties, deposits, withdrawals, payments and balancingProcess Shared Branching deposits, withdrawals, loan payments and mortgage paymentsManage and follow forecast budget for ordering branch supplies in absence of Head TellerOperate Cash Dispense Machines and Cash Recycling MachinesCreate a connection and develop rapport with members' to uncover products and solutions that benefit themEducate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easierIdentify member needs by recommending products and servicesPossess good written and oral communication skillsMust have excellent interpersonal skillsMust have the ability to uncover referral opportunities and provide strong leadership skillsOtherThis description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
    This job description is subject to change at any time.

    Job QualificationsMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


    Required Minimum Qualifications:


    High school diploma or equivalent.2+ years of teller and/or cash handling experience.1+ years of customer service and/or sales experience.1+ years' credit union or financial services industry experience.

    Ability to perform mathematical calculations and work accurately with numbers.
    Strong leadership, problem solving, technical, analytical, mathematical, organization, decision making and administrative skills.
    Be capable of handling multiple tasks simultaneously.
    Comfortable working with little to no supervision in fast-paced environment.
    Proficient in Microsoft Word, Excel and other bank related applications that are critical to our operation.
    Sit/stand approximately 8 hours a day.

    Willing to work on weekends, extended hours during the week, attend meetings and training after normal hours of branch operations.

    Must be able to lift/carry push up to 50 pounds.
    Must be flexible in relieving multiple branch offices.
    Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.


    Preferred Qualifications:
    Bachelor's Degree in Business or related field.2+ years' branch operations knowledge with teller experience.1+ years with operations management/supervisory experience.


    Employee benefits include:
    Medical, Dental and Vision CoverageBasic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocateSupplemental Insurance or Voluntary Insurance401(k) Plan with Company MatchVacation, Holidays and Personal Time OffPaid Maternity and Paternity LeavePre-tax Health and Dependent Care Spending AccountsBenefit Choice ProgramHealth Reward DollarsDiscount on Gym Reimbursement and Identity Theft ProgramsLegal Services#J-18808-Ljbffr
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