Steward - Albuquerque, United States - Isleta Resort & Casino

Description

AGE REQUIREMENT:
16 years or older
Position Summary

Responsible for preforming dishwashing, industrial pot washing services and cleaning while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities:

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Performs dishwashing and pot washing duties.
• Kitchen and restaurant cleaning responsibilities
• Performs other kitchen duties, as required.
• Reports any violation of policy to the Chief Steward.
• Ensures dishes/pots are properly stacked and meet all the Isleta Resort and Casino's standards of presentation and quality.
• Ensures safety and sanitation laws are strictly adhered to and reports any health related problems immediately to the Chief Steward. Promotes and ensures an open and welcoming atmosphere that promotes skill enhancement.
• Greets internal and external guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
• Gives basic instruction and information on all promotions and special events, as requested.
• Occasionally performs other duties as assigned.
• Trains others in all Stewarding related duties
• Maintains the standards for guest service as established for the company and for the Stewarding position.

Accountability and Supervision

• None

Education and Experience

• High School Diploma and/or General Educational Degree (GED) equivalent, preferred.
• Three (3) months industrial dishwashing experience, preferred.

Knowledge, Skills, and Abilities

• Must be able to take direction and feedback well.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess strong organizational and time management skills.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must be able to understand and execute oral and written instructions in English.
• Must be able to read and understand MSDS (Material Safety Data Sheets) as required by OSHA.

Physical Demands and Work Environment.

• Must be able to regularly lift, move, push, pull, and/or manipulate heavy objects weighting up to 50 pounds with assistance.
• Must be able to regularly bend, stoop, and crawl.
• Must be able to climb ladders.
• Must be able to constantly walk and/or stand for extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and exposure to various lights and sounds.

Possible expose to hazards, Blood Borne Pathogens, and unusual elements such as:
dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.

Moderate exposure to dangers and physical risks that may require the use of personal protective equipment (PEP) and may occasionally be required to interact with hostile and/or angry guests.

Disclaimer
This job description is intended to provide an overview of the requirements of the position.

It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein.

Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice.

Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Isleta Resort and Casino is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations will be made to enable individuals with disabilities to perform essential job junctions.
Native American Preference Policy
Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order:

• Enrolled Pueblo of Isleta Tribal Member;
• Enrolled pueblo of Isleta Descendants; and
• Registered Native American from a federally recognized tribe.

Source:
Hospitality Online