Service Advisor - Bismarck, United States - Eide Chrysler Dodge Jeep Ram

Eide Chrysler Dodge Jeep Ram Bismarck, United States

2 hours ago

Description

Eide Chrysler is seeking a Service Advisor to join our team Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Chrysler looks after their employees with extensive benefits. We invest in our employees and their growth at the store.

What We're Looking For:

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. The ideal candidate will flourish in a fast-paced and professional workplace.

Schedule/Pay:

Monday-Friday 7am-5pm and Saturdays based on department rotation (generally average of 2 per month)
Pay based on experience. See average range in listing

What We Offer:

High volume, highly productive shop
401(K)
Paid time off
Promote from within culture
Medical and Dental Insurance

Responsibilities:

Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Distribute work between technicians efficiently

Qualifications:

Excellent time-management skills
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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