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    Shift Manager - Dallas, United States - NRP Group

    NRP Group
    NRP Group Dallas, United States

    1 month ago

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    Description


    Come join NRP's A+ team We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections.

    As we grow as a company, our goal is that you will grow in your career.


    NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

    We value our employees by offering a competitive benefit package including:
    Commission and bonus opportunities
    Paid vacation and sick leave
    11 Paid holidays
    Paid maternity & parental bonding leave
    Short & long term disability
    Medical/Dental/Vision/Life Insurance
    401(k) Match
    Training, certification, & growth opportunities
    Employee referral & recognition programs

    For over 25 years, NRP has been dedicated to building quality homes for our residents, regardless of income.

    The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts.

    Visit for more information.

    Join The NRP Group as a Leasing Specialist at our brand new lease up community in Dallas, TX - Ascent at Mountain Creek


    Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

    Essential Functions Statement(s):

    Sales/Marketing
    Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
    Perform telephone market surveys and physical shops of competitors
    Recommend strategies and programs for on-site marketing activity
    Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
    Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
    Recommend programs and strategies to increase qualified traffic and closing ratios
    Maintain passing e-shop, phone shop, and physical shop scores
    Maintain closing ratios in line with NRP policies and procedures
    Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

    Administrative
    Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
    Inspect apartments with the new residents at move in and complete all the necessary paperwork
    Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
    Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
    Accurately process and report receipt of application fees, security deposits, rents and other fees
    Keep files, desk, and leasing area organized
    Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
    Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
    May occasionally be required to assist at other properties
    Run errands to support the property as necessary

    Customer Service
    Assist in planning of resident functions
    Walk the property for curb appeal and overall property appearance
    Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
    Provide excellent customer service and display courteous and professional attitude toward all customers
    Maintain availability for resident functions, community affiliated events and weekends
    Perform other duties as required

    SKILLS & ABILITIES

    Education:
    High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred

    Experience: 1-year customer service or sales experience (or relevant education)

    Technical Skills:
    Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

    Other Requirements:
    Valid Driver's License and reliable transportation


    The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

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