Operations Manager - Sacramento

Job DetailsJob Location: · Main Office - Sacramento, CA 95826 · Position Type: · Full Time · Salary Range: · $58, $70,000.00 Salary/yearSaint John's Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to trans ...

Job description

Job DetailsJob Location:
Main Office - Sacramento, CA 95826

Position Type:
Full Time

Salary Range:
$58, $70,000.00 Salary/yearSaint John's Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve.

At Saint John's, you 'll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community.

We are committed to fostering a supportive and inclusive work environment where teamwork, compassion, and empathy are valued. You'll be surrounded by dedicated colleagues who share your passion for service others.

We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

Benefits/Perks of a career at Saint John's

Choice of 8 medical plans
Choice of 3 dental plans
Vision, Life and Accident and Injury Insurance
Employee Assistance Program
403 (b) 100% match for 1%–6% of pay

Paid Time Off includes: 11 paid holidays, 2 floating holidays, 7 sick days and up to 18 days of vacation per calendar year.

Position OverviewTITLE Operations Manager   

SALARY From $58,000 To $70,000 Annually

CLASSIFICATION      Full-Time, Non-Exempt

LOCATION On Site - Jackson Rd. Sacramento, CA (possibility for hybrid based on job requirements)

SCHEDULE Monday- Friday, 9:00 am to 5:30 pm

About the Position…

As the Operations Manager, you are responsible for coordinating and optimizing the operational systems that keep Saint John's running smoothly.

Reporting to the Chief Operating Officer, you'll serve as a cross-departmental resource—documenting processes, improving systems, and implementing initiatives that enhance efficiency and organizational stability.

No task is too big or too small, you'll move seamlessly from high-level project planning to hands-on execution, ensuring that every detail contributes to the organization's success.

You'll work closely with all departments to maintain accurate records, track performance indicators, and support efficient resource use across departments.

You'll be responsible for…

Operational Coordination and Systems Management

Maintain and improve operational processes that support efficiency, accountability, and mission alignment.
Monitor and document operational systems, including procedures, workflows, checklists, and compliance files, to strengthen consistency and organizational stability.
Support the COO in preparing reports, tracking metrics, and implementing operational initiatives.
Implement change initiatives at exceptional adoption rates by educating and supporting departments through transitions to new systems or processes.

Facilities and Resource Administration

Oversee project-based facility improvement projects, ranging in scale, ensuring quality, safety, and alignment with organizational needs.
Support a culture of wellness, safety, and functionality across administrative and program buildings.
Maintain inventory systems for supplies and equipment; recommend improvements to resource management practices.
Coordinate light administrative building management tasks, including vendor scheduling, workspace organization, and basic operational upkeep.

Data, Process, and Compliance Support

Work closely with the Data and Compliance Specialist to identify, build, collect, and analyze data on operational performance indicators, supporting data-driven decision-making.

Ensure adherence to organizational policies, safety standards, and regulatory requirements.
Document and communicate operational updates and process improvements across departments.

Cross Departmental Collaboration

Serve as a liaison between departments to resolve operational challenges and streamline workflow.
Partner with finance, housing, and programming teams to align operational practices with organizational priorities.
Participate in planning meetings and contribute to problem-solving and process refinement.

What Success Looks Like

Projects are completed effectively, enhancing safety, wellness, and functionality across the campus.
Daily operations run efficiently, with clear systems, consistent processes, and minimal disruption.
Staff have the tools and information they need to work productively, thanks to clear communication and well-documented processes.
New processes are adopted smoothly, and the team understands how operational changes support their work.
Operational data supports informed decisions and continuous improvement across the organization.

You must have...

A proactive, detail-oriented approach to managing systems, solving problems, and leading complex projects from concept to completion.
Experience coordinating operations, facilities, or administrative systems in a mission-driven or service-oriented environment.
Strong organizational and communication skills—you keep projects moving and people informed.

High technical fluency and curiosity, with the ability to identify, design, and implement technology or software-based solutions that bring order and efficiency to operational initiatives.

Comfort with data tracking, reporting, and process documentation.
Ability to collaborate across teams and adapt in a dynamic, fast-paced organization.
Commitment to Saint John's mission and values of empowerment, accountability, and compassion.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical requirements for performing the essential functions of this position require the employee to be able to:

Standing/walking approximately 20% and sitting 80% of the time
Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

It's a plus if you have...

Fluency in Spanish language (spoken and written)
Trauma informed training

You'll be successful if…

You're a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You're intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you're not afraid to ask.

You're a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You're excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

You're detailed.

You double and triple-check your work because you know that accurate data is crucial for an Accounting Department to operate successfully.

You pay strong attention to detail, have excellent math, grammar, spelling, and proofreading skills.

You care about the numbers being right and take the time to make sure everything reconciles or is set up to be error-proof.

You're a self- starter.

You can work unaccompanied, and you work just as hard and thoroughly by yourself as you do when someone is looking.

Saint John's Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.