Field Support Specialist I - Florham Park, United States - Siemens Industry Software GmbH
Description
**Field Support Specialist I**
Florham Park, United States of America
Research & Development
297989
Smart Infrastructure
** Job Description**
**Overview:**
Siemens Building Technologies is looking for a Technical Support Specialist for their Florham Park, NJ location. This person fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
**Responsibilities:**
Answer requests for technical support on fire system via phone, emails, and other means of communication. Provide basic support related to product information and product problems that are documented. May escalate more difficult support requests to Technical Support Specialists or Field Support Engineers. Logs all incoming support requests into the company call tracking system in a timely and professional manner. Responds, resolves, and closes support requests utilizing technical training, fellow support personnel, and undocumented, creative solutions. Complete company designated training courses for position to enhance work performance and career development. Special projects as assigned.
All qualified candidates MUST have up to 2 years of the following:
Experience working in a technical support role - via telephone and email.
Strong communication and analytical skills.
Excellent customer service skills.
Proficient in Microsoft Office Products.
Well versed in multiple database entry and reporting functionalities.
Not required but would be a plus:
1. Associates degree or 1-2 years of vocational technical training
Experience with Fire Safety Panels.
Fire Safety or Hardware technical support experience.
**Education:**
Associates degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
**Knowledge and Experience:**
Demonstrates a basic knowledge of a technical or specialty area. Generally, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
**Key Working Relationships:**
Contacts are primarily with immediate manager and others in the group.
Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.
**EEO is the Law:**
Applicants and employees are protected under Federal law from discrimination.
**Pay Transparency Non-Discrimination Provision:**
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision
Individual must possess a valid Driver's license in good standing.
**Organization:** Smart Infrastructure
**Company:** Siemens Industry, Inc.
**Experience Level:** Early Professional
**Job Type:** Full-time
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, .
**Pay Transparency Non-Discrimination Provision**
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .
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