- Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees.
- Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.
- Actively participate in daily SQE meetings with assigned team
- Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
- Execute all procedures and customer requirements according to SOP
- Maintain proficiency and accuracy using the various customer and KM information systems
- Professional phone communications
- Schedule inbound and outbound delivery appointments with a variety of carriers
- Prep order packets for all customer inbound and outbound deliveries including placards, seals, MSDS, COA and product ID tags
- Satisfy customer requirements and special instructions
- Assist with managing truck activity in the terminal
- Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
- Identify, report and correct safety and environmental concerns
- Perform job related special assignments as required including but not limited to Audit time tracking to ensure accurate data entry Perform dual verification on all tank truck paperwork as needed Provide coverage support in the Dispatcher role as needed
- Education/high school diploma or equivalent
- 1-3 Years similar work experience
- DOT certification
- System oriented
- SAP, Microsoft Office
- Team oriented
- Professional
- Display respect for customers, co-workers & management
- Customer oriented
- Reliable
- Flexible
- Excellent communication skills
- Excellent organizational skills
- Excellent math skills
- Positive attitude
- Detailed oriented – must be able to work quickly, independently and accurately under pressure
- Able to provide consistent on time attendance
- Able to work various hours and overtime to meet the demands of the business
- Able to respond to inquiries outside normal shift hours
- Able to lift 25 pounds
- Able to adhere to professional business casual dress code
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Customer Service Clerk - Summit Argo, United States - Kinder Morgan
Description
Customer Service Clerk - Argo
Job ID #: 28658 Location: IL-ARGO
Functional Area: Customer Service Position Type: Full Time
Experience Required: 1 - 3 Years Relocation Provided: No
Education Required: High School Diploma
RC/Department: 6451 -MWREG ARGO TERMINAL RC 6451 :KMLQT
Position Description
Position Requirements
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
