help desk technician i - Franklin, United States - Berry Global

Description

**Overview**

**About Berry**

At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website , or connect with us on LinkedIn or Twitter.

**Responsibilities**

1. Covers Help Desk phones as scheduled

2. Resolves Level 1 tickets in our ITSM system

3. Troubleshoot/resolve user problems

4. Setup and configure PCs, printers, monitors

5. AD password resets

6. AS/400 password resets

7. Creates Help Desk documentation in the IT Reference Database

8. Other duties as required

**Qualifications**

1. 0-3 Years experience on the Help Desk

2. Good Problem-solving skills

3. CompTIA A+ certified

4. Possesses an understanding of all PC hardware, Microsoft OS, and OS drivers

5. Ability to install and configure all Berry Global applications with little guidance

6. Understands concepts of Microsoft Networking architecture

7. Understands concepts of Microsoft server-related functions such as Active Directory and File Share Security

8. Good written and oral communications

9. Ability to work with all levels of management

10. Ability to travel to other Berry Global locations

11. Requires guidelines to complete the job successfully

12. Majority of the decision-making is done by a supervisor or manager

13. Reports directly Help Desk Supervisor

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-)

**Location** _US-KY-FRANKLIN_

**Job ID** _ _

**Position Type** _Regular Full-Time_

**Category** _Information Management Systems_

**Location : Address** _2320 BOWLING GREEN ROAD_