Inside Sales - Winston-Salem, United States - Rotork

Description

TheInside Sales & Contracts Coordinator is responsible for providing all day-to-day interaction with customers including receive customers' initial contact or request.

This opportunity allows theInside Sales & Contracts Coordinator to perform as a liaison to provide product and services information, answer questions, perform accurate order entry and maintenance activities.

Reporting to the Team Supervisor, this person will be providing exceptional customer service to internal and external stakeholders, from receipt of RFQ or Purchase Order, to successful order shipment and delivery.

Experience Requirements

• Strong Customer Service skills are a must, including phone calls and active listening.
• Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
• Ability to interact with customers on routine basis and must demonstrate a high level of Customer Service.
• Must be able to prioritize workload and manage multiple tasks in a fast-paced environment - strong time management skills.

The Successful Candidate

• Enter orders with attention to detail and accuracy.
• Take responsibility for ensuring order entry accuracy and providing professional and timely updates to internal and external customers.
• Motivated self-starter able to work independently and with a team.
• Provide a timely review of all incoming requests for US Customer Services.
• Review customer RFQs, for completeness including technical and commercial requirements.
• Maintain a historical log in the appropriate system, complete with task assignment, priority and date(s) as directed.
  
  

Essential:

• Strong Customer Service skills are a must, including phone calls and active listening.
• Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
• Robust organizational, problem-solving and multitasking skills.
• Ability to understand technical specifications.
• Proven customer support or customer service experience
• Must be thorough, accurate, and organized, with a strong attention to detail.

Desirable:

• Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs.
• Ability to understand technical specifications.
• Proven customer support or customer service experience
• Robust organizational, problem-solving and multitasking skills.

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business

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