- Portland Metro Area (Hybrid)
- Full-Time | Monday–Friday | 7:00am–4:00pm
- Diagnose, resolve, or appropriately escalate technical issues across client environments
- Manage service requests end-to-end using the company ticketing system
- Perform both scheduled and reactive onsite service visits
- Execute hands-on implementation of approved technology solutions
- Collaborate with project and service delivery teams during deployments and transitions
- Provide post-deployment and "day-after" client support
- Install, configure, and test workstations, servers, and related peripherals
- Troubleshoot infrastructure components including networking and security devices
- Maintain accurate system documentation and client environment records
- Prior experience working within a Managed Service Provider (MSP) environment
- Strong theoretical and practical understanding of TCP/IP networking and related protocols
- Proficiency with Microsoft technologies including Windows 10, Windows 11, and Windows Server 2016+
- Working knowledge of Active Directory and Microsoft 365 / Office 365
- Hands-on experience configuring and supporting firewalls, routers, and VPNs
- Strong written and verbal communication skills
- Excellent organization, time management, and documentation discipline
- Windows Remote Desktop Services (RDS)
- Server hardware platforms including Lenovo, HP, Dell, and IBM
- Storage and SAN technologies
- Business Continuity and Disaster Recovery solutions such as Datto, ShadowProtect, and Veeam
- Enterprise antivirus and endpoint security platforms
- Client-first mindset paired with strong internal collaboration skills
- Clear alignment with organizational goals and core values
- Ability to communicate complex technical concepts clearly and effectively
- Ownership mentality with a focus on results and follow-through
- Help Desk / MSP Environment: 3 years (Preferred)
- MD-102
- Microsoft 365 Certified: Fundamentals (MS-900)
- CompTIA A+, Network+, Security+
- Health, Dental, and Vision Insurance
- Paid Time Off
- Retirement Plan
- Ongoing growth and professional development opportunities
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- Managed IT Services (MSP): 5 years (Required)
- Portland, OR Required)
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Portland Onsite IT Technician - Portland Heights - Attentus Technologies
Description
*Onsite IT Technician*A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.*Location:
This technician is expected to operate with autonomy, make sound technical decisions in unfamiliar environments, and take full ownership of issues from intake through resolution.
*Key Responsibilities*Core Technical Requirements
*Key Attributes** 5+ years of hands-on technical support experience, including Tier 2 or higher
Technical Support: 5 years (Required)
*Certifications (Preferred)
*Benefits
Job Type:
Full-time
Pay:
$55, $65,000.00 per year
Benefits:
Experience:
Ability to Commute:
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