Portland Onsite IT Technician - Portland Heights - Attentus Technologies

    Attentus Technologies
    Attentus Technologies Portland Heights

    17 hours ago

    Description
    *Onsite IT Technician*A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

    *Location:
    • Portland Metro Area (Hybrid)
    *Schedule:
    • Full-Time | Monday–Friday | 7:00am–4:00pm
    *Role Overview*This position is responsible for delivering technical support across a diverse client base, primarily through remote services with required onsite engagement as needed. The role balances reactive support, scheduled onsite visits, and hands-on implementation work, while coordinating closely with internal project, sales, and service delivery teams.

    This technician is expected to operate with autonomy, make sound technical decisions in unfamiliar environments, and take full ownership of issues from intake through resolution.

    *Key Responsibilities
    • Diagnose, resolve, or appropriately escalate technical issues across client environments
    • Manage service requests end-to-end using the company ticketing system
    • Perform both scheduled and reactive onsite service visits
    • Execute hands-on implementation of approved technology solutions
    • Collaborate with project and service delivery teams during deployments and transitions
    • Provide post-deployment and "day-after" client support
    • Install, configure, and test workstations, servers, and related peripherals
    • Troubleshoot infrastructure components including networking and security devices
    • Maintain accurate system documentation and client environment records

    *Core Technical Requirements
    • Prior experience working within a Managed Service Provider (MSP) environment
    • Strong theoretical and practical understanding of TCP/IP networking and related protocols
    • Proficiency with Microsoft technologies including Windows 10, Windows 11, and Windows Server 2016+
    • Working knowledge of Active Directory and Microsoft 365 / Office 365
    • Hands-on experience configuring and supporting firewalls, routers, and VPNs
    • Strong written and verbal communication skills
    • Excellent organization, time management, and documentation discipline
    *Additional Technical Experience (Preferred)

    • Windows Remote Desktop Services (RDS)
    • Server hardware platforms including Lenovo, HP, Dell, and IBM
    • Storage and SAN technologies
    • Business Continuity and Disaster Recovery solutions such as Datto, ShadowProtect, and Veeam
    • Enterprise antivirus and endpoint security platforms
    *Professional Profile*The ideal candidate demonstrates technical confidence, professionalism in client-facing situations, and the ability to build trust quickly. xmcpwfu This role requires someone who can balance individual accountability with team collaboration while consistently delivering high-quality outcomes.
    *Key Attributes** 5+ years of hands-on technical support experience, including Tier 2 or higher

    • Client-first mindset paired with strong internal collaboration skills
    • Clear alignment with organizational goals and core values
    • Ability to communicate complex technical concepts clearly and effectively
    • Ownership mentality with a focus on results and follow-through
    *Experience*
    Technical Support: 5 years (Required)

    • Help Desk / MSP Environment: 3 years (Preferred)
    Windows Administration: 5 years (Preferred)
    *Certifications (Preferred)

    • MD-102
    • Microsoft 365 Certified: Fundamentals (MS-900)
    • CompTIA A+, Network+, Security+

    *Benefits
    • Health, Dental, and Vision Insurance
    • Paid Time Off
    • Retirement Plan
    • Ongoing growth and professional development opportunities

    Job Type:
    Full-time


    Pay:
    $55, $65,000.00 per year


    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Retirement plan
    • Vision insurance

    Experience:

    • Managed IT Services (MSP): 5 years (Required)

    Ability to Commute:

    • Portland, OR Required)

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