NOC Watch Lead - Pensacola, FL, United States - StratasCorp Technologies

Description

Our team, supporting Military Sealift Command (MSC) in Pensacola, FL, is sourcing an MSC Network Operations Center (MNOC) Watch Lead
Our MNOC Watch team helps MSC shipboard users resolve network connectivity issues and provides incident handoff to our Subject Matter Experts (SMEs)

Specific duties include:

• Provide day-to-day oversight of our Watch team, consisting of 15 employees who work on 3 different shifts
• Perform administrative duties, such as creating manning schedules, ensuring the Watch team completes mandatory training, and processing leave requests
• Identify, collect, create, and/or distribute Standard Operating Procedures (SOPs) to the Watch team for use assisting shipboard users
• Oversee Watch efforts during Continuity of Operations (COOP) failover events, such as contacting shipboard users to track failover success and troubleshooting issues encountered during failover
• Analyze Watch response time and success rate, use the metrics to identify underperforming areas, then plan and implement new or revised processes to increase performance Job Requirements
• Must possess current IAT II or higher security certification in accordance with IAWF DoD M
• Must have or be able to get within 6 months of hire, an appropriate Computing Environment or vendor certification for associated communications equipment being supported in accordance with IAWF DoD M
• Must have 9 years of progressive IT management experience
• Must have excellent written and oral communication skills
• Must be able to travel as needed to support mission requirements Security Clearance Secret Job Type Full-time StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution

StratasCorp is a private corporation established in the Commonwealth of Virginia, is an Equal Employment Opportunity and Affirmative Action employer

This commitment affirms StratasCorp policy to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local law.