- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
-
Health Benefit Rep
3 weeks ago
Fidelis Care Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Health Benefit Rep
2 weeks ago
Fidelis Care Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Program Coordinator I
2 weeks ago
Sunflower Health Plan Various, United States Full timeYou could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. ...
-
Program Associate
4 weeks ago
Fidelis Care Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
RN - EPSDT Quality Improvement Specialist Senior
2 weeks ago
Sunflower Health Plan Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Quality Improvement Specialist Senior
2 weeks ago
SilverSummit Healthplan Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Supervisor, Audit
4 weeks ago
Fidelis Care Various, United States Full timeYou could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flex ...
-
Retail Development Manager, Express Stores
1 week ago
TMobile Various, United States Full timeBe unstoppable with us · T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as ...
-
Environmental Sampling Specialist
17 hours ago
Minnesota Pollution Control Agency Various, United States Full timeWorking Title: Environmental Sampling Specialist - Environmental Specialist 4 · Job Class: Environmental Specialist 4 · Agency: Pollution Control AgencyJob ID: 76446 · Location: Various** · Telework Eligible: Yes · Full/Part Time: Full-Time · Regular/Temporary: Unlimited · Who Ma ...
-
Minnesota Pollution Control Agency Various, United States Full timeWorking Title: Engineer - Engineer 1 Graduate or Engineer 2 Graduate · Job Class: Engineer 1 Graduate or Engineer 2 Graduate · Agency: Pollution Control AgencyJob ID: 76415 · Location: Various · Telework Eligible: Yes · Full/Part Time: Full-Time · Regular/Temporary: Unlimited · W ...
-
Stormwater PFAS Inspector
4 weeks ago
Minnesota Pollution Control Agency Various, United States Full timeWorking Title: Stormwater PFAS Inspector · Job Class: Environmental Specialist 3 · Agency: Pollution Control AgencyWho May Apply: Open to all qualified job seekers · Date Posted: 04/09/2024 · Closing Date: 04/22/2024 · Hiring Agency/Seniority Unit: Pollution Control Agency / Po ...
-
Municipal Stormwater Specialist
1 week ago
Minnesota Pollution Control Agency Various, United States Full timeWorking Title: Municipal Stormwater Specialist · Job Class: Environmental Specialist 1 or 2 · Agency: Pollution Control AgencyWho May Apply: Open to all qualified job seekers · Date Posted: 04/26/2024 · Closing Date: 05/09/2024 · Hiring Agency/Seniority Unit: Pollution Control Ag ...
-
Solid Waste Permitting Engineer
1 week ago
Minnesota Pollution Control Agency Various, United States Full timeWorking Title: Solid Waste Permitting Engineer - Engineer 1 Graduate · Job Class: Engineer 1 Graduate · Agency: Pollution Control AgencyWho May Apply: Open to all qualified job seekers · Date Posted: 04/22/2024 · Closing Date: 05/06/2024 · Hiring Agency/Seniority Unit: Pollution ...
Customer Service Representative I-2 - Various, United States - Corporate
Description
You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene.
Position Purpose:
Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
High school diploma or equivalent. Computer skills and ability to learn new systems.
While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required.
We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.
For Foundation Care Only:
Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire or Active Missouri Registered Pharmacy Tech license.
Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
