Courtesy Clerk, Puainako Hilo - KTA Super Stores

Description

Job Details

Job Location
KTA Puainako Store - Hilo, HI


Position Type
Part Time


Salary Range
$ $16.00 Hourly


Job Shift
Any


Description

*This position is eligible for a temporary $750 Sign-on Bonus, paid out in three increments throughout the first 6 months of employment, based on the number of hours worked.


PRIMARY RESPONSIBILITY

The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customers purchased items quickly, efficiently, and intact.

A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.


ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.
Transport and load groceries into vehicle of customers needing such assistance.
Replace, retrieve or price check items for Cashiers and customers.

• NON-ESSENTIAL JOB DUTIES

In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.

Assist customers with unloading items from shopping cart onto the check stand belt.
Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.
Lock up shopping carts at closing of store.
Return unwanted or damaged items to proper location.
Refill and maintain bags and supplies at the check stand, as needed.
Restock ice case as needed.
Perform and record regular floor sweeps as assigned.
Respond to mess calls as needed.
Clean break room, restrooms, parking lot, sidewalk and front-end of store daily.
Empty and dispose of trash from check stands and offices daily.
Study and be able to explain specials, ads and promotions to customers.
Assist other departments with job duties when necessary.
Perform other duties as required or assigned.


CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.
GREET all customers (be friendly, smile and make face-to-face eye contact).
HELP all customers (listen and pay attention; be courteous; be knowledgeable about product
location, services offered and store hours; offer alternatives if a product is out of stock; take the
customer to the product, etc.).
Personalize the customers shopping experience (make small talk, offer meal suggestions, explain
current store promotions, etc.).
THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS
Frequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy,
and with a high volume of customers and co-workers.
Occasionally work outdoors where the temperature and weather varies (hot, humid, vog, etc.), to
dispose trash, sweep the parking lot, retrieve shopping carts and assist customers to their vehicle.
Seldom work around fumes and odors from various products and customers perfumes.

WORK HOURS
Generally be available for work 7 days a week and holidays, from store open to close.

EQUIPMENT USE
Frequently use reusable, plastic and/or paper bags to bag customers groceries; broom, dustpan,
mop and cleaning solutions for cleaning duties; shopping carts to assist customers with their
groceries.
Seldom use a case cutter, pricing gun, ladder and stock wagon to stock shelves and assist customers.

SAFETY EQUIPMENT
Continuously wear a back support belt when performing all job duties

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
MENTAL Continuously need to concentrate well, pay attention to detail, and be alert when
performing all duties, especially when working around customers and moving vehicles, to ensure the
safety and satisfaction of employees and customers; be able to understand the basic concepts of
bagging groceries efficiently and without damaging any items; be able to work efficiently, even with
frequent interruptions. Frequently need to be knowledgeable of store promotions and product
location to assist customers with their needs. Occasionally need to be able to remain calm, courteous
and professional when handling various customer situations and complaints.
PHYSICAL Continuously need to stand, reach, handle, have good eye-hand coordination and
fingering abilities when bagging groceries; walk to move from one checkout to another, assist
customers to their vehicles, return merchandise to the shelves, gather shopping carts and show
customers where products are. Frequently need to push, pull, lift and carry up to 40 lbs. when
assisting customers with their groceries; bend or crouch when placing or retrieving items from under
the shopping cart, refilling supplies and when performing cleaning duties. Occasionally need to have
wide field of vision, and push/pull up to 100 lbs. when retrieving shopping carts, assisting customers
with their groceries to their vehicle, and when moving display racks to be cleaned; walk briskly to
retrieve or replace an item for a customer. Seldom need to climb a ladder to stock or retrieve
merchandise; have good color vision in order to identify various products (unmarked colored item,
fresh fruit, etc.).
COMMUNICATION Continuously need to talk to and meet the needs of customers when greeting
and thanking them, explaining store promotions, assisting them with their requests and questions,
and providing assistance to their vehicles. Frequently need to talk to and meet the needs of coworkers
when communicating and assisting with job duties; read signs, weekly ads, coupons, product
and shelf labels, correctly to assist customers. Occasionally need to write when ordering supplies and
communicating in communication book; give directions to locate a product, explain a promotion, or
train new employees.


Qualifications

Skills and Knowledge:
Must have basic math skills, be able to multi task to accomplish work on time,
be able to communicate effectively both orally and in writing, and be able to work under minimal or
no supervision.

Education and Experience:
None.


Age Restrictions:
Must be at least 16 years of age to use a case cutter.
Must be at least 18 years of age to operate a trash baler, freight elevator, and any power
driven equipment.


CHARACTER TRAITS AND PERSONAL WORK VALUES
Personal Traits To promote good working relationships with co-workers and customers.
o Have a friendly, cheerful, pleasant demeanor, characterized by a strong desire to please
customers and co-workers and serve them well.
o Maintain a positive attitude toward work, co-workers, supervisors and customers.
o Be service oriented toward customers and fellow co-workers.
o Be a good listener, patient and understanding of customers and co-workers.
o Be honest and trustworthy. Use good judgment.
o Be neat and clean, in appearance and work habits.
Work Habits To promote a productive work environment.
o Greet, Help and Thank all customers.
o Handle customers complaints and concerns with tact.
o Maintain a good attendance record.
o Be punctual and committed to work when scheduled.
o Be focused on task and detail-oriented.
o Show initiative. Always keep busy. Be a self-starter.
o Be efficient and productive, while producing quality work.
o Be flexible, versatile, organized, methodical and conscientious.
o Be able to work under pressure and meet deadlines.
o Be able to follow work procedures and policies (e.g. safety and security practices).
o Create and maintain clean, safe and pleasant work environment for everyone.
o Be a team player and work well with others.