Desktop Support Specialist - Cambridge, United States - bluebird bio
Description
**Desktop Support Specialist (Contract)**
at bluebird bio Cambridge, Massachusetts, United States ABOUT THE NEST
**At bluebird, only two things matter - patients and our people. When you join the nest, you're not just landing a new gig, you become a part of a flock that's soaring to new heights. Were 500+ doers, thinkers and collaborators across the globe with a strong sense of our values and our purpose. Our innovation and sustainability are rooted in the diversity of our teams and results are achieved through cooperation and the incorporation of multiple points of view. This is personal and we approach every challenge with radical care. The time is now to rise up and recode the science, the systems, and the status quo.**
***This role is for a 6-month contract position.***
ABOUT THE FLOCK
**The IT Infrastructure team is seeking a highly motivated End user services team who works together to ensure all our end users receive the support they deserve. Handle escalation when called upon, with ambitious growth for this year we are looking for someone interested in the high pace environment.**
HOW YOULL FLY
**As a Desktop Support Specialist bird reporting to the Associate Director of Global End User Services, you'll help to bring more patients their bluebird days by demonstrating a good working and troubleshooting knowledge of Windows 10. Basic Microsoft Active Directory knowledge and usage Excellent time management skills are needed to multi-task work quickly and balance multiple tasks at once while maintaining service level agreements with business units. Good communication skills are one of the most important facets of Desktop Engineer job role in maintaining high customer service levels.**
WHAT YOULL BRING
**Youre the bird were looking for if you have:**
**3-5 years of desktop, end user support working within helpdesk systems including, reporting, software/hardware asset management and change management.**
**3-5 years of experience supporting MS Office 2010, 2013, 2016 including Microsoft Teams 2010/2013/2016. Office 365 a plus.**
**Must have experience configuring, supporting, and troubleshooting mobile devices (IOS, Droid, and Windows) including mobile device management software.**
**Must have 3-5 years of experience imaging, deploying, and supporting Windows 7 and Windows 10 workstations.**
**Experience supporting desktop anti-virus software, Symantec Endpoint Protection and Kaspersky a plus.**
**Excellent communication, customer relation and problem-solving skills a must.**
**Ability to work autonomously on various problems and be willing and able to take on new responsibilities as needed.**
**Ability to execute and follow-through to completion and documentation.**
**Ability to work effectively in a collaborative team environment where results are achieved through influence and the incorporation of multiple points of view.**
All our birds embrace the principles of the bluebird bio culture: b colorful, b cooperative, b yourself.
**bluebird bio is deeply committed to fostering an environment where diversity and inclusion are not only valued, but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities which strengthen our focus and fuel our growth.**
**bluebird is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics.**
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in bluebird bio s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order
Veteran Status Form CC-305
OMB Control Number
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
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