- Develop and implement strategic plans for software renewal management aligned with company's overall objectives.
- Identify opportunities for revenue growth through renewal optimization strategies and market analysis.
- Collaborate with sales, account management, product teams, legal and accounting to align renewal strategies with client needs and market trends.
- Evaluate and refine existing renewal processes to improve efficiency and effectiveness.
- Implement automation tools and systems to streamline renewal workflows and enhance scalability.
- Monitor key performance metrics and implement corrective actions as needed to achieve renewal targets.
- Develop pricing and discounting strategies to maximize renewal rates and revenue retention.
- Analyze renewal trends and develop forecasts to support financial planning and reporting.
- Collaborate with finance and accounting teams to ensure accurate revenue recognition and forecasting.
- Responsible for tracking and reporting out the following metrics to the ELT & Board regularly:
- Gross Revenue Retention / Net Revenue Retention
- Renewal Timing (on-time vs late)
- Renewal Forecast and Renewal Accuracy
- Churn
- Cross- functional Collaboration:
- Work closely with sales, account management, finance, legal and product teams to support the renewal process.
- Collaborate with sales enablement teams to provide training and resources to renewal specialists on renewal best practices.
- Partner with product management to provide feedback on product enhancements and roadmap priorities based on client insights.
- Collaborate with internal client facing teams to ensure alignment and visibility to all client activities - sales and operational - that could impact renewal.
- Lead and motivate a team of renewal specialists, ensuring high performance and productivity.
- Provide guidance, coaching and professional development opportunities to team members.
- Foster a culture of collaboration, innovation, and continuous improvement within the renewal management team.
- Perform other duties that support the overall objective of the position.
- Bachelor's degree in business, computer science, or a related field; MBA or advanced degree preferred.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 8+ years
- Knowledge of:Software renewal management, with a track record of driving revenue growth and customer satisfaction; CRM systems, contract management tools, and revenue recognition principles.
- Skill in:Leadership, strategic, problem solving, communication and interpersonal skills.
- Ability to:Develop rapport and trust with internal and external stakeholders. Lead, inspire and motivate teams to achieve goal; interpret data and market trends to inform strategic decisions; thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
Director, Renewal Management - Atlanta, United States - NEXTGEN Healthcare
Description
Job Description:
As the Director of Renewal Management at NextGen, you'll play a critical role in driving the success of our renewal operations. This role requires a strategic mindset, strong leadership skills, cross-company collaboration, attention to detail and revenue optimization strategies. You will be assisting in building a team of renewal analysts to ensure the seamless renewal of contracts, meeting revenue targets, and providing visibility to the renewal plan and status. This is a very metrics driven role that plays a vital part in ensuring revenue stream continuity and identifying any risk with the plan and the opportunity for mitigation.Strategic Planning:
Process Optimization:
Revenue Management:
Board Level Reporting
Escalation rates
Team Leadership:
Education Required:
Experience Required:
Knowledge, Skills, Abilities:
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.