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    Accounts Payable, Commission Analyst, Oder to Cash - Durham, United States - Genpact

    Genpact
    Genpact Durham, United States

    3 weeks ago

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    Description

    Position: L2 Commission Analyst (SIO - Sales Incentive Operations)

    Location: RTP/Durham, NC

    Fulltime

    Responsibilities

    · Analyze Helpdesk Ticket and be accountable for resolution of the ticket

    · Knows all types of Commission tickets open with the SIO team (6-8 types)

    · Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket

    · Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level

    · Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)

    · Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution

    · Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC

    · Help and flag improvement areas related to processes, systems, and procedures if any

    · Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results

    Minimum Qualifications /skills

    · Medium/Advanced skills with data, analysis and creation of reports

    · Knows to use excel to run reports, Pivot table

    · Willingness to grow with the team and tackle process specific tasks as required

    · Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"

    · Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)

    Preferred Qualifications/skills

    · Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience

    · Previous experience as Customer Support Representative is strongly preferred;

    · Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus

    · Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers

    · Excellent communication and problem-solving skills

    · English Support – No Language support needed