Field Service Engineer - Boston, United States - Agilent Technologies

Description

locations

US-MA-Remote Location-Boston City Limits

US-MA-Chicopee

US-MA-Remote Location-Lexington Area

US-MA-Remote Location

US-MA-Boston
time type

Full time
posted on

Posted 2 Days Ago
job requisition id

4026006
Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.

Information about Agilent is available at

.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent instrument and software solutions.

Installs and optimizes

hardware/software/network

products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions

Job Requirement:
Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Your consent to participate in customer requested screening is a requirement of this position.
Qualifications

Bachelors, Masters or PhD degree within the science field e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience
8+ years of experience with expertise working with LCMS, TOF/QTOF and/or LCQQQ, analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
Ability to solve, high impact problems related to product availability; typically, system/ solution-focused
Excellent verbal and written communication skills
Strong customer relationship building skills are essential
Ability to travel 50% of the time
A valid driver's license is required for this position
#LI-PK1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.

Information about Agilent is available at

.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent instrument and software solutions.

Installs and optimizes

hardware/software/network

products and configurations at customer sites

Diagnoses and resolves product performance problems

Performs maintenance and repairs

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business

Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software

Train other field engineers and customers in the solutions


Job Requirement:
Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Your consent to participate in customer requested screening is a requirement of this position.
Qualifications

Bachelors, Masters or PhD degree within the science field e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience

8+ years of experience with expertise working with LCMS, TOF/QTOF and/or LCQQQ, analytical instrumentation, ideally including repair, maintenance and/or troubleshooting

Ability to solve, high impact problems related to product availability; typically, system/ solution-focused

Excellent verbal and written communication skills

Strong customer relationship building skills are essential

Ability to travel 50% of the time

A valid driver's license is required for this position

#LI-PK1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email

or contact For more information about equal employment opportunity protections, please visit

Option to Work Remote

Yes

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support
About Agilent

As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.

As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people.

With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes.

We work collaboratively with our customers on their journey to make a real difference in human lives.

Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at .

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