Customer Care Associate - Lombard, United States - Leaf Home

Description

At Leaf Home, people are at the heart of everythingwe do, and we've crafted a team of the very best to ensure we makea difference. Our brands, including LeafFilter Gutter Protection,Leaf Home Water Solutions, Leaf Home Safety Solutions, and LeafHome Enhancements, invest in our commitment to make each home saferand more livable. In addition to serving our customers, Leaf Homestrives to build a welcoming and inclusive workplace. We are proudto be a certified Great Place to Work as well as a multi-recipientof Top Workplaces. From free benefits to people-focused committeeslike the Women's Committee, Diversity & Inclusion Committee,and VetConnect, we are dedicated to making Leaf Home a great placeto work every day... because who doesn't want a job they can lookforward to? Come grow your career with us

• Big company with a family-owned feel –YOU are important to us, and we've built a culture you'lllove.
• Recognized as a topOhio and US workplace by The Plain Dealer, Energage, and GreatPlace to Work.
• Job security– we have locations throughout the U.S. and Canada, and we're notdone growing
• Inclusion,sustainability, and reliability are at the core of ourculture
• Veterans' resourcesavailable to help transitioning service members find a newrhythm.
• Dedicated toproviding resources and encouragement for employeegrowth

PositionSummary: Our Agents will work on-site in our InsideSales Center and are responsible for speaking withpotential customers regarding their product needs and schedulingthe customer for an in-home sales consultation. Customer leads aregenerated through multiple lead generation channels including, butnot limited to, event marketing, digital ads, radio, andtelevision.

Essential Duties andResponsibilities:

• Initiate outbound calls to potentialcustomer leads for sales consultations andquotes
• Serve as initialpoint of contact for potential customer viaphone
• Review informationprovided by customer to confirm accuracy, determine availabilityfor in-home salesconsultation
• Document andupdate customer interaction within customer relationship management(CRM) system
• Overcomeobjections from potential customer regarding scheduling, cost, schedule sales consultation as soon aspossible
• De-escalate thecall where appropriate and provide solutions that leave thecustomer satisfied with theresolution
• Exceed customerservice expectations by providing an outstanding experience toevery potentialcustomer
• Adhere to scheduleswhile maintaining an acceptable level of service, customersatisfaction andquality
• Promote teamworkthrough consistency, reliability, and groupcohesiveness
• Performs otherduties as assigned by supervisor.

Experience and MinimumQualifications:

• High School Diploma orequivalent.
• Previousexperience in a dynamic call center or customer servicerole
• Ability to jugglevarious work activities and shift their attention from one task toanother to meet the demands of different stakeholders without"dropping the ball'.
• Abilityto thrive in a fast-paced, high-energy, team-oriented environmentand have a
  •roll up your sleeves
  • and "today not tomorrow"mentality.
• Apply activelistening skills through the ability to comprehend informationpresented and respondthoughtfully.
• Detail-orientedand can focus on the task at hand, no matter how minute, by findingthe most efficient and effective pathway tocompletion.
• Excellent verbaland written communication skills are required for communicatingwith internal and external parties in a manner that is botharticulate andprofessional.
• Ability tologically connect ideas, scrutinize and evaluate arguments, findinconsistencies and errors in work, solve complex problems, andengage inreflection.
• Ability toprovide timely and empathetic help through in-person, phone, email,and social media avenues that keeps the co-worker or customer'sneeds at the forefront of everyinteraction.
• Ability tocommunicate effectively, to recognize, understand, and manage one'sown emotions as well as others, and foster positive workingrelationships across all levels of theorganization.
• Holdingoneself responsible and being self-driven in accomplishing businessgoals, adhering to policies and being responsible for one's ownactions, performance, anddecisions.
• Proficiency usingMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,and/or Access).
• Must belegally authorized to work in country of employment withoutsponsorship for employment visa status (e.g., H1Bstatus).

Preferred Knowledge, Skills, Abilities orCertifications:

• Understand and broad knowledge offinancialsoftware
• Strongmathematical skills

Travel Requirements:

• No travelrequired.

Overtime/Additional HoursRequirements:

• Maybe requested to work overtime on evenings and weekends dependent onbusiness need.

Physical Requirements

• Normal OfficeEnvironment
• Indoor work in aclimate-controlledenvironment.
• Sedentary work.Exerting up to 10 pounds of force occasionally and/or negligibleamount of force frequently or constantly to lift, carry, push, pullor otherwise move objects, including the human body. Sedentary workinvolves sitting most of the time.

Are We Your Company?

Focused On Growth Leaf Home isdominating the home improvement industry as we continue to grow. Wework hard and play harder. For us, we strive to be better than thebest and we want you to join in our success With offices acrossthe U.S. and Canada, our team is diverse and strong. From marketingto sales, installation, and service, we have the best team, rightalong with the best home solutions. We are committed to ouremployees' growth, which we demonstrate by:

• Innovating,Always: Leaf is focused on providing cutting edgesolutions, both for employees andcustomers
• Partnering WithOur Customers: Building strong and trusted relationships is at thecore of everything wedo
• Empowering Employees: Ourbrand begins and ends with our people, and we provide opportunitiesfor growth and success in a supportiveenvironment
• Supporting OurCommunities: Home is where the heart is, and we in turn strive togive back to the communities that our customers and employees callhome

What do weoffer?

• Industry-leadingcompensation package
• Fullypaid Medical, Dental, and Vision benefits after 90days
• 401k SavingsPlan
• Paid Time Off,Comprehensive Health, Wellbeing, and Financial WellnessPrograms
• Childcare benefitsto support families
• Endlessopportunity for growth and advancement. Just ask our currentemployees

Other perks youneed to know about:

• Employee assistance program – get 24/7support in areas including legal, financial planning, andcounseling.
• Employeediscount marketplace – enjoy discounts on thousands of products,from cars to localattractions.
• Gym membershipcompensation – your insurance will help cover the cost of your gymmembership
• Groups like VetConnect & the Women's Committee to help you get involved and toprovide resources for yoursuccess

Leaf Home Awards andAccolades: Leaf Home has been recognized as a topworkplace by The Plain Dealer, is a multi-year recipient of TopWorkplaces USA by Energage and has been CertifiedTM by Great Placeto Work. A few of our brands have also earned accolades,including:

• LeafFilterand Leaf Home Safety Solutions have ranked on the annual Remodeling550 list
• Leaf Home,LeafFilter, and Leaf Home Safety Solutions have been recognized onQualified Remodeler magazine's Top 500list
• Leaf Home is a SmartCulture Awards honoree for its employee-focusedculture
• Leaf Home isrecognized as a growth leader on both the Inc. 5000 and Inc. 5000Regionals: Midwest lists

For a full list of awards earnedby our brands, please visit

Diversity and InclusionStatement

Leaf Home Solutions iscommitted to creating a diverse environment and is proud to be anequal opportunity employer. We strive to create an environment thatembraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promotepersons in all job titles without regard to race, color, ancestry,national origin, gender identity or expression, sexual orientation,marital status, religion, age, results of genetic testing, veteranstatus, or physical/mental disability (except where the disabilityprevents the individual from being able to perform the essentialfunctions of the job and cannot be reasonably accommodated in fullcompliance with the law).