FT Customer Service Representitive - Lake in the Hills - Promenade

Description

At Promenade, we strive for exceptional customer experiences in every interaction.

We are seeking a Customer Service Representative who will provide top-notch support to our customers and floral partners via phone and email. Key responsibilities include:
• Listening to customer inquiries, diagnosing issues, and providing helpful solutions
• Accurately identifying complex technical issues and escalating them to our engineering team
• Ensuring outstanding experiences by going above and beyond to resolve concerns
• Identifying trends & suggesting improvements for enhanced user experience