Property Claims Specialist - Santa Clarita, United States - Holland America Group

Description

Job Description

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.

We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone.

We're looking for an amazing Property Claims Specialist to fill this role, which is based in our Santa Clarita, CA office.

This is an in-office role, expect to work in person (in office) Tuesday - Thursday each week.

You'll be responsible for handling luggage and personal property claims for guests and teammates while providing a commitment to excellence in customer service in alignment with the Company's Culture Essentials and Passage/Cruise Contract limitations and restrictions.

Here's a summary of what Princess is looking for in its Property Claims Specialist. Is this you?

Responsibilities

Claims Management :
Creates and actions files for guests and teammates for Princess Cruises, Holland America, Cunard N. America, and HAP. Initiates investigation and gathers all available information and documentation needed for settlement determination. Responds to inquiries within 5-7 days. Addresses all rebuttals within 2 weeks.

Missing Luggage Management :

Immediately responds to missing luggage inquiries by contacting all parties, both shipboard and shoreside, to initiate a search for given description.

Follows-up often for results then reports same to guest or teammate. Responds to guests and teammates within 24 hours.

Lost and Found Management:
Reviews all loss reports in for pre-assigned ships and look for possible matches. Reports findings to guest through Opens claims on escalated lost inquiries. Sorts and manages all incoming found items received from pre-assigned ships.

Financial :

Determines compensation based on all available information within the parameters of Company guidelines and restrictions and limitations set forth in the Passage/Cruise Contracts and HAP Terms and Conditions.

Seeks management input when necessary. All payments are approved by management.

Compliance:
Adhere to all Company and Department guidelines as well as restrictions and limitations set forth in the Passage/Cruise Contracts. Ensures compliance with all legal and legislative regulations that pertain to the job.

Requirements
High School Diploma/GED or equivalent experience
Minimum of 2 years of experience in Customer Service
Excellent communication skills both verbal and written.
Excellent Organizational skills
Proficiency in MS Word and Excel
Claims handling experience preferred.
Ability to use computer and software to manage electronic claim files.
Ability to work independently with frequent interruptions.
Ability to maintain composure and professionalism in conflict and under stress.
Ability to lift a minimum of 30 pounds.
Detail oriented with the ability to maintain strict confidentially.
Proficiency in MS Word and Excel
Proficiency with Ventiv Risk Console preferred.
Proficiency with Polar preferred
Communicates effectively in spoken and written forms.
Is collaborative.
Able to work in a fast-paced environment.
Adapts well to change.
Manages sensitive data and privacy.
Able to show empathy and care to claimants.

What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives

Base Hourly Range:
$23.41 to $31.59. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.

Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:


Princess is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact

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