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    Quality Analyst Sr - Rocky Mount, United States - PNC Financial Services Group

    PNC Financial Services Group
    PNC Financial Services Group Rocky Mount, United States

    4 weeks ago

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    Description
    Position Overview

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Analyst Sr. within PNC's ET&S organization, you will be based in Rocky Mount, NC. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

    Job Description
    • Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system.
    • Generates reports for distribution to various users in the organization, customers, or suppliers.
    • Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects.
    • Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
    • Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.
    PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
    Qualifications

    Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

    Preferred Skills
    Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

    Competencies
    Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Decision Making and Critical Thinking, Internal Controls, Managing Multiple Priorities, Quality Management

    Work Experience
    Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

    Education
    Bachelors

    Certifications
    No Required Certification(s)

    Licenses
    No Required License(s)

    Benefits

    PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

    In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

    To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

    *For more information, please click on the following links:

    Time Away from Work

    PNC Full-Time Benefits Summary

    PNC Part-Time Benefits Summary

    Disability Accommodations Statement

    If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

    Equal Employment Opportunity (EEO)

    PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

    California Residents

    Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.


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