Enterprise Program Manager - Montpelier, United States - symplr

symplr Montpelier, United States

3 weeks ago

Description

This job was posted by : For more information, please see: Overview

The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs.

The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus.

This position focuses on developing a program\'s objectives and strategy and assessing how it will impact their department, business, or organization.

For each program, they will define and oversee the projects needed to reach their targeted goals.

Duties & Responsibilities

Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed.

Act as a thought leader and influence broadly across the customer and internal stakeholders
Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support
Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization
Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs
Responsible for project delivery based on symplr methodology
Collaborate with internal personnel on resource organization and during other stages of the program
Understand technical explanations and discussions and summarize them for external customers
Manage and communicate ongoing changes in tasks, goals, or performance
Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed
Regularly report progress to C-Level suite management
Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.

Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle.

Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders.
Manages projects within assigned program as needed
Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction
Ability to perform other relevant duties as assigned

Skills Required

Healthcare industry knowledge; payer knowledge is preferred
Highly analytical and organized
Excellent teambuilder
Great negotiator and influencer
Adept at conflict resolution
Creative problem solver
Outstanding planning, resource, and stakeholder management skills
Ability to collaborate with and influence stakeholders across organizational boundaries.
Able to see the bigger picture and sell the vision
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Ability to work independently and as part of a team
Meticulous attention to detail
Proficient in SDLC methodologies (waterfall and agile)
Knowledge of project management principals
Excellent Customer service orientation
Effective written and verbal communication
Effective escalation and risk communication and management
Demonstrated customer relationship, communication and teamwork-oriented skills
Works independently, with minimal supervision
Creative problem solving
Project-level budget management
Effectively provides strategic escalation management across project portfolios
Program-level budget management
Experience with partner management or operations.
Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred
Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint)

Qualifications Required:
BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline
Experience the healthcare industry
Experience in a fast paced, customer facing role
10 years of healthcare related program and/or project management experience
C-Suite project stakeholder/executive relationship management experience
Experience managing project portfolios and programs
PMP preferred
Strong technical aptitude including proficiency in Microsoft Office applications

Min

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