-
IT Support Specialist
1 week ago
Circle Computer Resources Cedar Rapids, United StatesJob Description · Job DescriptionSalary: · IT Support Technician · BUSINESS UNIT: Sandwire · FUNCTION: Managed Service · REPORT TO: Service Delivery Manager · CLASSIFICATION: Non-exempt · LOCATION: Cedar Rapids, IA, IA, GA. UT, MO, AZ, FL or TX · EDUCATION: Bachelor's degree o ...
-
IT Desktop Support Specialist
3 days ago
Patten Cat Cedar Rapids, United StatesWorking Hours/Days · 8:00 am to 5:00 pm Monday – Friday · Overview · The Desktop Support Specialist will report to the IT Support Manager and will be performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be providing ...
-
IT Desktop Support Specialist
3 days ago
Altorfer Cedar Rapids, United States· IT Desktop Support Specialist · Req No. · Category · Information Technology · Location · US-IA-Cedar Rapids · Type · Regular Full-Time · Union or Non-Union · Non-Union · Division · Corporate · Company · Altorfer Inc · Working Hours/Days · 8:00 am to 5:00 pm Monday - Frid ...
-
Student Support Specialist
2 weeks ago
Kirkwood Community College Cedar Rapids, United States Part timeSalary: $15.08 Hourly · Location : Cedar Rapids, IA · Job Type: Part-time · Job Number: 02056 · Division: Student Services · Department: Enrollment Management · Opening Date: 04/25/2024 · JOB GOAL: · To advance the college's mission, vision, principles, values and strategi ...
-
IT Support Specialist
1 week ago
Circle Computer Resources Cedar Rapids, United StatesIT Support Technician · BUSINESS UNIT: Sandwire · FUNCTION : Managed Service · REPORT TO: Service Delivery Manager · CLASSIFICATION: Non-exempt · LOCATION: Cedar Rapids, IA, IA, GA. UT, MO, AZ, FL or TX · EDUCATION: Bachelor's degree or related experience · EXPERIENCE: 3-5 years' ...
-
IT Support Specialist
1 week ago
Circle Computer Resources Cedar Rapids, United StatesIT Support Technician · BUSINESS UNIT: Sandwire · FUNCTION : Managed Service · REPORT TO: Service Delivery Manager · CLASSIFICATION: Non-exempt · LOCATION: Cedar Rapids, IA, IA, GA. UT, MO, AZ, FL or TX · EDUCATION: Bachelor's degree or related experience · EXPERIENCE: 3-5 ...
-
Parts Support Specialist
4 weeks ago
Wendling Quarries Robins, United StatesJob Title: Parts Support Specialist · Job Type : Full-Time, M-F, day shifts, overtime available · Job Summary: · The Support Specialist is responsible for delivering parts necessary for current repairs to the corresponding quarry site location. This position will also serve as a ...
-
Contract Support Specialist
1 week ago
Turner & Townsend Cedar Rapids, United StatesCompany Description · From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations. · With o ...
-
Family Support Specialist
2 weeks ago
Four Oaks Family & Children Services Cedar Rapids, United StatesJob Details · Job Location · US-IA-Cedar Rapids - Cedar Rapids, IA · Position Type · Full Time · Education Level · Bachelor's Degree · Salary Range · $45, $47,000.00 Salary · Job Category · Nonprofit - Social Services · Position Details · What you will do? · As the Fam ...
-
IT Desktop Support Specialist
2 weeks ago
Altorfer Cedar Rapids, United States· IT Desktop Support Specialist · Req No. · Category · Information Technology · Location · US-IA-Cedar Rapids · Type · Regular Full-Time · Union or Non-Union · Non-Union · Division · Corporate · Company · Altorfer Inc · Working Hours/Days · 7:00 am to 4:00 pm Monday - Friday. Sa ...
-
Family Support Specialist
2 weeks ago
Four Oaks Family & Children Services Cedar Rapids, United StatesJob DetailsJob LocationUS-IA-Cedar Rapids - Cedar Rapids, IAPosition TypeFull TimeEducation LevelBachelor's DegreeSalary Range$45, $47,000.00 SalaryJob CategoryNonprofit - Social ServicesPosition DetailsWhat you will do?As the Family Support Specialist you will provide the suppor ...
-
IT Desktop Support Specialist
3 weeks ago
Patten Cat Cedar Rapids, United StatesWorking Hours/Days · 7:00 am to 4:00 pm Monday – Friday. Saturdays as needed and on-call. · Overview · Altorfer is growing and is currently seeking a Desktop Support Specialist that will be responsible for resolving user issues, documentation, computer deployment, hardware, softw ...
-
IT Desktop Support Specialist
1 week ago
Altorfer Cedar Rapids, United StatesWorking Hours/Days: · 7:00 am to 4:00 pm Monday Friday. Saturdays as needed and on-call. · Overview: · Altorfer is growing and is currently seeking a Desktop Support Specialist that will be responsible for resolving user issues, documentation, computer deployment, hardware, so ...
-
Support Services Specialist
3 weeks ago
University of Iowa Iowa City, United States Full timeUniversity of Iowa Health Care is seeking a Support Services Specialist to perform specific tasks to assist members of the Nursing team in providing patient care under the direct supervision of the Nurse Manager. · About the University of Iowa Health Care Admission and Transfer ...
-
Apex Solutions Newhall, United StatesSocial Pedagogical Specialist (m/f/d) · for Ambulatory Intensive Support (AIS) in the district of Lörrach. · Your Area of Work · The AIS supports adolescents aged 14-18 in difficult, multiple problem situations (e.g. drugs, crime, dropping out of school, dysfunctional family rela ...
-
Eclipse Enterprises West Linn, United StatesAbout the Company · We are an essential partner in the field of motor management for combustion engines, generators, and turbines, with our experience and innovative power in control and drive technology. With dedication, we develop the perfect solution for emission reduction and ...
-
IT system administrator
1 week ago
Aurora Ventures West Linn, United StatesAbout the Company · HOSPITALITY AT HEART - The foundation of Event Hotels was laid by entrepreneur Anders Braks. The first hotel in 1992 marked the beginning of our success story. Today, Event Hotels operates over 50 properties in Europe with great passion. · As specialists in ho ...
-
Support Services Specialist
3 days ago
University of Iowa Iowa City, United StatesThe Support Services Specialist position will perform work within the Hemodialysis Center. This position responds efficiently and effectively to healthcare professionals, university staff members, insurance companies and the general pubic via multi-l Support, Specialist, Service, ...
-
Educational Support Services Specialist
3 weeks ago
University of Iowa Iowa City, United States Full timeThe Department of Health and Human Physiology is seeking an Educational Support Services Specialist (Instructional Services Coordinator) to work with faculty on preparation, including ordering and preparing laboratory materials and equipment for anatomy HHP:1110, HHP:3110, HHP:31 ...
-
Support Services Specialist
3 days ago
University of Iowa Iowa City, United StatesUniversity of Iowa Healthcare Department of Nursing is seeking a Support Services Specialist (Water Program Technical Coordinator) to perform specific tasks to assist members of the Nursing team under the direct supervision of the Nurse Manager with the Dialysis Water Program (Di ...
IT Support Specialist - Cedar Rapids, United States - Circle Computer Resources
Description
IT Support TechnicianBUSINESS UNIT:
Sandwire
FUNCTION :
Managed Service
REPORT TO:
Service Delivery Manager
CLASSIFICATION:
Non-exempt
LOCATION:
Cedar Rapids,
IA
EDUCATION:
Bachelor's degree or related experience
EXPERIENCE:
3-5 years' experience
Who We Are Looking For Overview
We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision.
Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment, and delivers results with confidence, collaboration, and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships.
This role will provide superior customer service by resolving technical issues through participating in a wide variety of technical support duties by identifying, troubleshooting, and resolving or escalating customer issues or requests.
What You'll Accomplish and ExperienceDevelop and maintain strong relationships with customers by making their needs a primary focus.
Respond to telephone calls, emails and tickets with professionalism and courtesy within established response guidelines.
Instruct users on appropriate action regarding solutions to problems and maintenance through excellent written and oral communication skills.
Use and maintain tools and documentation (knowledge base, FAQs, WIKI, etc.).
Diagnose and troubleshoot equipment, hardware, network, and software-related issues in a timely manner.
Research, document and resolve issues to meet SLA requirements and escalate if necessary.
Maintain familiarity with all products and services offered.
Remain current with changing technology as it relates to customer support.
Follow appropriate workflow and time management while maintaining customer focus in all activities while providing high-quality customer service.
Maintain ownership and follow through on all customer issues until those issues are resolved.
Responsible for entering time and expenses in CCR systems as it occurs and submitting them for approval by the designated deadline.
Generate creative solutions and approaches to issues and organizational processes.
Manage performance to achieve expected results.
Exemplify and promote Sandwire values.
Actively demonstrate reliability by maintaining a consistent work schedule.
Required to carry on-call responsibilities on rotating basis which may include occasional holidays.
Perform other duties as assigned.
Desirable Previous Experience
CompTIA Network+, Microsoft certification or comparable skills are required.
CompTIA A+ and Security+ certifications or comparable operational skills preferred.
Advanced experience in desktop support of complex issues.
Advanced understanding of DNS, DHCP, TCP/IP, printers, drivers, network connectivity, etc.
Advanced experience supporting and troubleshooting network infrastructure Firewalls, NTP, LDAP, SSL, VPN, etc.
Advanced understanding of routing and switching.
Advanced experience with Kaseya VSA or similar remote management, asset management, AV agents, monitoring status of managed servers or workstations.
VMWare certifications, including VSphere, or comparable skills are preferred.
Passion for helping people and creating a positive customer experience.
Excellent written and verbal communication skills with professional demeanor.
Strong diagnostic and problem solving skills.
Dedicated customer service and support.
Strong organizational and prioritizing skills in order to meet SLA's and KPI's.
Strong troubleshooting capabilities with the ability to define problems, collect data, establish facts and solve practical problems in a timely manner.
Ability to work in a fast paced environment.
Demonstrate leading support and enthusiasm for change and innovation.
Ability to identify and understand issues, problems and opportunities even with limited information, and make appropriate and timely decisions.
Thorough and resourceful in completing tasks independently.
Character Traits
Integrity
Adherence to moral and ethical principles
Fortitude
Mental and emotional strength in facing difficulty, adversity, danger, or temptation courageously
Good judgment
Ability to make the best decision possible on the basis of an objective assessment of known information while resisting to influences of peer pressure
Truthfulness
Telling the truth, especially habitually
Department
Sandwire
Employment Type
Full time
Minimum Experience
Mid-level