Dispatcher I - US-CA-Thousand Oaks
5 hours ago
Job description
About Us
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary
Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.
Essential Duties & Responsibilities
• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
• Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.
• Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.
• Assist new technicians in employment policies and procedures as they relate to dispatch.
• Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave.
• In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed.
• Take problem/complaint calls and handle appropriately or direct to Branch Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients' service calls.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech's time into Coins.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
• Complete service work order and print the "pre-invoice" for Branch Manager's review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.
Qualifications
• High School Diploma or equivalent a plus.
• Previous HVAC industry experience a plus
• 1+ years customer service background required
• General computer skills including Microsoft Word and Excel
#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.
Geographic Disclosure
Compensation Range: $30 - $37 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Similar jobs
We are looking for a structured and customer?oriented Dispatcher to ensure the efficient planning and execution of transportation activities.The role focuses on coordinating internal and external truck operations, acting as the primary point of contact for agricultural customers, ...
1 month ago
We are looking for a structured and customer?oriented Dispatcher to ensure the efficient planning and execution of transportation activities. The role focuses on coordinating internal and external truck operations, acting as the primary point of contact for agricultural customers ...
1 month ago
Join a leading biopharma organization to support onsite administrative operations and drive critical regulatory and project initiatives. · ...
5 days ago
· About Us · We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with de ...
6 hours ago
We create unforgettable live experiences with our end-to-end production solutions that bring creative visions to life. · Safety | Respect | Initiative | Drive | Passion · , we combine precision, innovation, · and technical expertise to make every moment extraordinary.Operate Clas ...
1 week ago
Out and back runs covering Arlington terminal freight in a 300-mile radius. · ...
11 hours ago
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. · At WM, each eligible employee receives a competitive total compensation package including Medica ...
1 month ago
We are seeking a self-confident, outgoing, dependable team member who wants to join our growing organization. · ...
3 weeks ago
What is the value of a WM job? · The value of a WM job is more than a paycheck. · We Are Stable: Our WM team is home every day, and our team members perform essential and meaningful work. · ...
1 month ago
Drivers operate heavy-duty trucks with front, side or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport material to a disposal transfer or recycle facility when trucks reach legal ...
1 month ago
Provides advanced emergency medical treatment and transports ill or injured persons. · ...
1 month ago
+Job summary · +Drive heavy trucks safely to job sites, deliver materials · QualificationsBenefits ...
2 weeks ago
· Full-time · Description · Ready to haul your way to a great career? Join Ideal Ready Mix as an End Dump Semi Driver and keep the concrete rolling Drive heavy trucks safely to job sites, deliver materials, and occasionally operate a Ready-Mix truck – all while working outdoors ...
5 hours ago
Provides advanced emergency medical treatment and transports ill or injured persons. Responsible for performance of patient care activities, documentation, daily routine operations, continuous quality improvement activities, participation in educational programs and in services a ...
2 weeks ago
This CDL-A Tanker Driver Local/Regional position offers average pay ranging from $70k to over $90k per year with top-notch benefits. · ...
11 hours ago
+Job summary · Come be a part of the nation's largest rail crew transportation company as our new Driver · +Responsibilities · Promoting and practicing safety awarenessPick up and drop off our customers safely to their destinationsProvide excellent customer service Communicate ti ...
2 weeks ago
We are seeking a self-confident, outgoing, dependable team member who wants to join our growing organization. This opportunity is great for anyone looking to work in a unique environment. Come be a part of the nation's largest rail crew transportation company as our new Driver. · ...
3 weeks ago
Honey Creek Feed Mill seeks a dependable CDL-A Truck Driver to haul feed mill commodities while maintaining safety standards. · ...
1 week ago
We are seeking Warehouse Associates in Gilbert, AZ. As a company, we promote a culture of honesty and integrity. · ...
4 weeks ago
Job summary · Out and back runs covering Arlington terminal freight. Run about a 300-mile radius from Arlington terminal. · Qualifications ...
11 hours ago