- Knowledge of applicable State and local laws and regulations pertaining to public housing.
- Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.
- Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.
- Skill in conducting investigations and interviews.
- Skill in conflict mediation and resolution.
- Ability to plan and coordinate a municipal ombudsman program.
- Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and in a professional and expeditious manner.
- Ability to conduct investigative interviews and gather needed evidence and information consistent with established procedures.
- Ability to write detailed complaint case narrative reports.
- Ability to maintain a large volume of confidential case files and records.
- Ability to handle sensitive and tense situations with calm, tact and diplomacy.
- Ability to communicate effectively, both orally and in writing.
- Supervisory ability.
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Ombudsman Supervisor- Department of Housing - Baltimore, United States - City of Baltimore
Description
POSTING DATE:
04/12/2024
CLOSING DATE:
04/26/2024 12:00 Midnight Extended until 05/17/2024
SALARY RANGE:
$58, $93,006.00 Annually
EDUCATION ACCREDITATION:
Applicant's education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at
ELIGIBILITY:
Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.
CRIMINAL BACKGROUND CHECK:
Eligible candidates under final consideration for appointment to this position identified as positions of trust will be required to authorize the release of and successfully complete a Fingerprint check.
PROBATION:
All persons, including current City employees, selected from thisposition will be on probation for 6 months.
CLASS DEFINITION
An Ombudsman Supervisor plans and coordinates the activities of a program responsible for receiving, investigating and resolving complaints from, or on behalf of, residents of public housing in the City of Baltimore.
Incumbent receives general supervision from an administrative superior. Employees in this class work a conventional workweek that may include occasional evening work. Work is performed both in an office and on-site at public housing locations. Work requires minimal physical exertion.
SELECTION PROCESS
All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination.
The training and experience of each candidate will be evaluated for appropriateness and quantity.
It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position.
Qualified candidates will not be listed in rank order.
MINIMUM QUALIFICATIONS
On or before the date of filing the application, each candidate must:
EDUCATION:
Have a bachelor's degree from an accredited college or university in social work, business or public administration, media relations or a closely related field.
AND
EXPERIENCE:
Have four years of experience in advocacy or related work.
OR
EQUIVALENCIES:
Have an equivalent combination of education and experience.
LICENSES,
REGISTRATIONS
ANDCERTIFICATES:
Have a valid Maryland Class C Noncommercial driver's license or equivalent and eligible to obtain a Baltimore City driver's permit.
ANDABILITIES
EXAMINATION PROCESS
Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.
If you have questions regarding this position, please contact Maya McEachern HR Specialist II via email at
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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