IT Support Specialist - Beverly Hills, United States - Regent Services
Description
**IT Support Specialist**
at Regent, L.P. Beverly Hills, CA Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. MCO is the operational infrastructure of Regents portfolio companies and an integral part of the overall firms approach to value creation. Our core mission is to generate value for every one of our stakeholders by developing and delivering sustainable operational performance within our portfolio. We work with change-oriented executives to assist them in making smarter decisions, translate those decisions into actions and deliver the lasting success they need. MCO has the capacity, capability, and scale to support complex, global businesses.
Were looking for an IT Support Specialist to play a pivotal role for our IT department. This individual will sit onsite at our Beverly Hills office and provide both onsite desktop support, as well as assist with remote support for our portfolio companies and retail organization. This position will report to our Technical Support Manager and their responsibilities will include, but are not limited to:
Installing and updating servers/workstations and software packages, resolving any issues occurring during the process
Testing and troubleshooting workstations, laptops, network and other hardware devices
Maintaining the security of the servers and the overall network of the company
Providing guidance to 1000+ end-users and ensuring the complete resolution of problems
Working with the IT team towards the completion of new projects and the implementation of new systems
Overseeing, leading, and supervising technology support efforts and solutions across the firm
Identifying and creating best practice helpdesk, call center, and technology support methodologies
Will be participating in On-call rotation that may include some weekends
Provide basic day to day retail support for all technologies within the store
**Requirements:**
Bachelors Degree in Information Technology or a related field preferred
2+ years of experience with IT support in an enterprise environment
Strong experience providing support in both a Mac and Windows/PC environment
Strong knowledge of Azure AD
Knowledge of VMware, task manager, and similar tools
Network troubleshooting skills
Ability to diagnose issues and provide solutions in a timely manner
Ability to effectively work under pressure
Excellent time management and organizational skills
Dynamic 365 Commerce/POS experience a plus