Remote Bilingual Collection Representative - Rochester, NY, United States - ESL Federal Credit Union

ESL Federal Credit Union Rochester, NY, United States

2 days ago

Full time Sales

Description

Hours:

40

Schedule:
This position is remote eligible for up to 40% of the time after a 90 day training period. Monday - Friday 8:30 a.m. - 5:30 p.m. with one night per week 10:00 a.m. - 7:00 p.m. Must work one Saturday per month on a revolving schedule from 9:00 a.m. - 12:00 p.m. Must be flexible to meet current and future business needs.

Pay:
$21.17/hr

Purpose of Position:

Contact members that are delinquent or at risk of loss on their loans/accounts via multiple communication channels to discuss creating solutions to resolve their past due accounts/loans and prevent potential financial loss to ESL.

Multiple conversations and channels to each member might occur to make contact.

Accountabilities:
Member Communication

Contact all accounts assigned, based on risk and loss levels to attempt collection resolution via issue identification, loss recognition, and problem resolution resulting in minimization of loss and maximization of return to ESL.

Recommend ad hoc solutions to the member and obtain approval from appropriate designated team members.

Identify potential problem/risk loss accounts and refer to their Senior LPS rep, Specialist or Supervisor for guidance/assistance, if needed.

Maintain required departmental call averages as assigned.
Account/Loan Follow-up

Review and make changes to customer demographics, accept on-line payments, waive late fee, based on levels of authority, review extension requests and recommend them to Specialist/Supervisor for approval, as required.

Complete all assigned workflow and checklist detail for each activity.
Recommend to their Supervisor those accounts requiring repossession, charge-off, foreclosure or qualifying the member for restructure/workout possibilities.
Training
Suggest/recommend alternate processes to their Supervisor to enhance overall departmental efficiencies.
Attend training sessions, monthly team meetings, coaching development sessions, and other duties as assigned by the Supervisor.

Required Qualifications:
High school diploma or High school equivalency diploma required
1-2 years customer contact experience required
Proficiency in PC usage and automated systems required
Strong verbal and written communications skills required
High Level of Active Listening skills required
Good Negotiation and Time Management skills required
Ability to multi task several different issues/accounts required
Ability to work night and weekend hours dependent on departmental need required
Bilingual English/ Spanish speaking proficiency required for a bilingual position
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

Preferred Qualifications:
Two (2) year Associates Degree or an equivalent combination of education and experience preferred
Minimum 2-3 years previous collection, call center, or direct customer contact experience preferred
Experience in a collection group, call center or direct customer facing position is preferred
We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work
#LI-KM1 #LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

Registration Rep

2 weeks ago

Mayo Clinic Rochester, United States Part time

The Registration Representative may be responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well ED setting. This includes the verification of patient demographic information, collection of insurance data, the identification and/or crea ...
Access Associate-Lead

5 days ago

Rochester Regional Health Rochester, United States Full time

SUMMARY · As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. In this position you will be the team lead (no direct reports) to the Infusion Authorization team in oncology. This requires extensive knowledge of insurance and aut ...
Access Associate-Senior- Lipson Cancer Institute

2 weeks ago

Rochester Regional Health Rochester, United States Full time

SUMMARY · As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care. · STATUS: Full Time · LOCATION: Rochester General Hospital · DEPARTMENT: Lipson Cancer Institute · SCHE ...
Undergraduate Catalog Coordinator

2 weeks ago

Oakland University Rochester, United States

Position Information · Minimum Qualifications Bachelor's degree or an equivalent combination of education and/or experience. · A minimum of two (2) years of professional work experience in a university setting. · Experience with university academic programs and graduation requi ...
outpatient registered nurse

3 weeks ago

Fresenius Medical Care North America Rochester, NY , USA, United States

**POSITION FEATURES:** · * Clinic Location: Clinton Crossing · * Full Time Position · * Diaylsis Experience Not Required, Will Train · * 12 Week Paid Training Progr · **PURPOSE AND SCOPE:** · The professional registered nurse Outpatient RN CAP 1 is an entry level designation int ...
Outpatient Registered Nurse

3 weeks ago

Fresenius Medical Care North America Rochester, NY, United States

**POSITION FEATURES:** · * Located at Brighton/Scottsville Rd. in Rochester, NY · * Active RN (Registered Nurse) license required · * Full Time Position · * Dialysis Experience Not Required, Will Train · * 12 Week Paid Training Program · * Growth and Advancement Opportunities · * ...
rn - registered nurse

3 weeks ago

Fresenius Medical Care North America Rochester, NY , USA, United States

**POSITION FEATURES:** · * Located at Greece in Rochester, NY · * Active RN (Registered Nurse) license required · * Dialysis Expereince Not Required, Will Train · * 12 Week Paid Training · * Growth and Advancement Opportunities · **PURPOSE AND SCOPE:** · The registered profession ...
Executive Assistant

1 week ago

Beyond TalentEdge Rochester, United States

Beyond TalentEdge has a direct hire opportunity for an Executive Assistant · POSITION SUMMARY: · Responsible for managing the schedules and communications of key company executives. Their duties include prioritizing emails and phone calls, gathering documents to prepare for meeti ...
Mechanical / Electrical Engineer

2 weeks ago

Unither Rochester, United States

Mechanical / Electrical Engineer · Who we are? · We are a French pharmaceutical industrial group, recognized for making affordable healthcare products that improve and simplify patients' lives to as many people as possible. · With 30 years of technological expertise, we positio ...
Case Manager

5 days ago

The Salvation Army Rochester, United States Regular Part time

Overview · Under the direct supervision of the Program Manager, the Case Manager provides case management services to the Men's Shelter clients during their temporary stay at Booth Haven. Assists in oversight of Resident Assistants. This position is 25 hours/week (5 hours/day). ...
Quality Control Technician

1 week ago

CRH Rochester, United States

Job ID: 496713 · The Dolomite Group, a CRH Company, was founded in 1920 as an aggregate mining business. Over 100 years later, Dolomite continues to be the preferred supplier of Construction Aggregates, Hot Mix Asphalt, and Ready Mix Concrete for customers throughout the Greater ...
classroom aide

4 weeks ago

Mary Cariola Children's Center Rochester, United States Full time

Salary Range: $ $21.25 Per Hour · ESSENTIAL DUTIES AND RESPONSIBILITIES · General Professionalism · Displays the highest ethical and professional behavior and standards when working with students, parents and Agency personnel. · Fully engages in educational, behavioral services ...
Registered Nurse

4 days ago

Olmsted Medical Center Rochester, United States Part time

0.3 FTE - Day/Eve Shifts · Qualifications: · Current unencumbered registered nurse license in the state of Minnesota · Comprehensive Advanced Life Support (CALS) or Trauma Nursing Core Course (TNCC) certified · Three years of clinical experience in trauma/emergency care · Crit ...
Agg/Asphalt Quality Control Internship

1 week ago

CRH Rochester, United States InternshipSHIP

Job ID: 497079 · The Dolomite Group, a CRH Company, was founded in 1920 as an aggregate mining business. Over 100 years later, Dolomite continues to be the preferred supplier of Construction Aggregates, Hot Mix Asphalt, and Ready Mix Concrete for customers throughout the Greater ...
Executive Assistant

5 days ago

TalentRise, An Aleron Company Rochester, United States

About United Way of Greater Rochester and the Finger Lakes · United Way of Greater Rochester and the Finger Lakes mission is to mobilize the goodwill and resources of our community so that everyone can thrive. Our footprint encompasses 5,144 square miles of rural, suburban, and u ...
Mgr, Quality Control Chemistry

1 week ago

Par Sterile Products Rochester, United States Full time

Description · Summary · Why Endo? · We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering hea ...
Select CL Sr. Account Manager

2 weeks ago

USI Insurance Services Rochester, United States

General Description: · Manage and coordinate all service activities for commercial lines clients $2,500 in revenue and above. Serve as primary contact, responsible for developing and maintaining strong client relationships. Understand and execute marketing, analyze options, prese ...
Transit Operations Planner

3 weeks ago

City of Rochester, MN Rochester, United States

POSITION DESCRIPTION · The City of Rochester invites applications for the position of: Transit Operations Planner · Public Works Department · Vision - "Reliable and sustainable public infrastructure to support a vibrant community" · The City of Rochester is committed to a comm ...
Sr. Accounting Project Analyst

6 days ago

ESL Federal Credit Union Rochester, United States Full time

Grade: · 111 · Pay: · Starting Salary: $109,500 Pay Range: $97,039-$122,335 · Schedule: · This position is hybrid and remote eligible for up to 40% of the time. Monday-Friday 8:00am-5:00pm. Must be flexible to meet current and future business needs. · Purpose of Position: · This ...
Lead Installer

2 weeks ago

Taylor - Service Experts Rochester, United States

Taylor Heating INC · 1775 Buffalo Rd, Rochester, NY 14624 · Why You Should Join the Service Experts Team? · Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opport ...