Customer Experience Specialist - Wayne, PA
3 days ago
Job description
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES has high level of client contact, acting as the liaison between the client and the company. The CES will positively manage communication between the sales team and other divisions of CI; they will assist in managing the overall experience of the client. The CES will be expected to work in the same passionate and fast paced environment of the sales force.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Solid understanding and ability to promote company and department procedures.
- Processes sales orders into the ERP; responsible for tracking from inception to completion once in Order form.
- Receives and reviews Vendor Acknowledgements for accuracy (verifies product description, pricing, ship date, etc.) and posts Vendor Acknowledgements in the ERP.
- Resolves vendor pricing and invoice discrepancies.
- Coordinates requests for delivery, service, and installation with operations personnel.
- Informs Account Representative and Team of all significant developments in order process.
- Reviews Status and Open Quote Reports with respective Team Sales Representative on a weekly basis; follows up immediately on all open punch and project issues that result from this weekly meeting.
- Ability to serve as primary customer contact to answer questions, update on order statuses, and problem solve.
- Understands the importance of lead times, as well as project / order coordination with the customer, Sales, Project Management, and Scheduling.
- Assists in contract administration.
- Interfaces with all other departments to meet customer needs.
- Identifies and enlists resources necessary to effectively meet or exceed customers' needs and expectations, including improvement of lead times and negotiations within company.
- Thorough understanding of pricing concepts and mathematical calculations.
- Familiarity with other team member's functions; cross-trains as required.
- Maintains accurate and standardized order documentation.
- Answer incoming phone calls
Requirements
Required Qualifications
- High School Diploma/GED.
- 2 - 5+ years in customer service and/or administrative experience.
- Proficiency in software applications, like Microsoft Office Suite of products and Adobe Products.
- Excellent written and verbal communication skills.
- Attention to detail and thorough when completing work tasks.
- Thorough understanding of pricing concepts and mathematical calculations.
- Excellent problem solving, organizational, administrative and critical thinking skills.
- Ability to prioritize workflow, handle a diversity of tasks at once and meet deadlines with a high level of accuracy.
- Expresses passion for both product and individuals projects with high level engagement in client facing tasks.
- Works as a team player to demonstrate enthusiasm, optimism, and persistence.
- Strong customer service skills and ability to work well in a team environment.
About Us
Corporate Interiors is a customer-focused organization specializing in workplace environments. From our foundation in 1985, our shape, progression and prosperity have been formed by listening to the marketplace and understanding the strategic direction of the clients we serve.
Corporate Interiors is widely recognized as the largest re-manufacturer of office furniture in the Philadelphia Region. The Company partners with clients to provide inspirational workplace environments. This encompasses an extensive collection of workspace furniture solutions; architectural solutions; custom millwork; flooring; audio visual integrations; comprehensive in-house design and project management capabilities; and manufacturer of eco-friendly new furniture.
Corporate Interiors offers industry leading benefits to eligible employees, including; Medical, Dental, and Vision Insurance, Company Paid Life Insurance, Company Paid Disability Insurance, Paid Time Off, Paid Holidays, 401(K) and Profit-Sharing Plan And more
Check out our benefits offerings on our careers page. EOE/AA Employer/Veteran/Disabled. Corporate Interiors is committed to providing a work environment that is free from unlawful discrimination and harassment in any form. Corporate Interiors will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. If you are interested in applying for employment and feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at - or
Similar jobs
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. The CES will positively manage communication between the sales team and other divisions of CI; they will assist ...
2 weeks ago
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. · Solid understanding and ability to promote company and department procedures. · Processes sales orders into t ...
1 month ago
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. · ...
1 week ago
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. · Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform ...
1 month ago
We help over 100,000 employers give their employees peace of mind by providing health insurance solutions. · Assists with communications · Collections missing information · ...
1 month ago
· We are located in King of Prussia Mall Copy & paste the link below to learn more about our company & the role: · THE ROLE: · Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastica ...
1 day ago
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. · The CES has high level of client contact, acting as the liaison between the client and the company. · The CES ...
1 month ago
The Customer Experience Specialist performs sales support functions to meet the needs and expectations of the Sales team through accurate order management facilitation. · ...
5 days ago
We are seeking a Maintenance Specialist with HVAC experience to join our team at Devereux Advanced Behavioral Health. · You will work with other dedicated professionals who share your passion for helping individuals in need. · A positive team-oriented environment · Excellent bene ...
4 weeks ago
Job Summary: · We are seeking a Maintenance Specialist to join our team at Devereux Advanced Behavioral Health Adult Services. The successful candidate will work with other dedicated professionals to identify solutions for maintenance and safety. · We offer:A positive team-orient ...
1 month ago
The Client Service Specialist supports the sales and client management staff by assisting with group enrollment and renewal processes as well as additional administrative functions that are designed to improve and enhance workflows timeliness and client responsiveness. · Assists ...
1 month ago
+Job summary · We are seeking a Maintenance Specialist to join our team at Devereux Advanced Behavioral Health Adult Services in Berwyn PA. · +Trade or High school diploma or GED required. · At least three (3) years experience in plumbing carpentry painting or electrical field ma ...
2 weeks ago
We are looking for a Volunteer Experience Specialist to join the Mission Delivery team at Girl Scouts of Eastern Pennsylvania. The ideal candidate will have excellent communication skills and be able to work independently with minimal supervision. · ...
1 month ago
We are looking for a Maintenance Specialist with electrical experience to join our team at Devereux Advanced Behavioral Health. As a member of our maintenance team, you will work collaboratively with other professionals to identify solutions for maintenance and safety. · A positi ...
3 weeks ago
We are seeking a detail-oriented and organized Customer Experience Specialist to join our team. · Manage customer orders from entry to delivery, ensuring accuracy and timely fulfillment. · ...
1 week ago
The Senior Customer Experience Specialist will act as a liaison providing service information and resolving emerging problems with accuracy and efficiency. · ...
1 month ago
The Senior Customer Experience Specialist (CES) will act as a liaison, provide service information and resolve any emerging problems our customers may face with accuracy and efficiency. · ...
1 month ago
We are revolutionizing the shopping experience by introducing customers to a fun Smart shopping cart. Our mission is to make shopping not just easy, but also enjoyable for everyone. · Hiring Immediately · Innovative Environment: Be a part of a team that is at the forefront of sup ...
1 month ago
Core Responsibilities: · Recommend appropriate quantitative or qualitative approaches to gather necessary insights from clients or prospects. · Conduct research using a wide variety of qualitative and quantitative methods to identify user needs and gather user feedback. · Ensure ...
3 days ago
We currently have an opening serving the Lehigh County / Camp Mountain House for the role of Girl Experience Specialist/Camp Director at Girl Scouts of Eastern Pennsylvania. · ...
1 week ago