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    patient experience concierge, concierge services, pt, shift varies - Miami, FL , USA, United States - Baptist Health South Florida

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    Description
    Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments.

    Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees.

    Acknowledges, greets and assists visitors.

    Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.

    Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $ $15.79 / hour depending on experience.

    High School Diploma or GED. Bilingual (English & Spanish), computer knowledge and proficiency in Microsoft Office Outlook and Excel. Previous experience in customer services required. Flexibility in work schedule. Strong verbal communication skills and strong follow-through skills. No experience required.


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