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- Lead cross-functional response efforts and deliver clear real-time status updates and improvement plans to senior leadership.
- 1+ years contact center experience.
- Experience with tools like Amazon Connect, Grafana, or similar.
- Knowledge of key metrics (AHT, Service Level, Abandon Rate) and basic data analysis skills.
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Workforce Management Analyst - San Diego - Motion Recruitment
Description
Our client, a leading accounting and tax software provider, is actively hiring a Workforce Management Analyst to join their team in San Diego, CA
*This is a 1-year W2 contract with benefits and paid holidays offered*
In this role, you will focus on real-time contact center performance monitoring and operational response. You will analyze live and near-real-time data, detect performance risks, and drive rapid, data-backed recommendations to maintain service levels.
Responsibilities:
Skills:
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
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Management Analyst
Only for registered members San Diego
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Management Analyst
Only for registered members San Diego, CA
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Management Analyst
Only for registered members San Diego, CA
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Asset Management Analyst
Full time Only for registered members San Diego
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Analyst, Management II
Full time Only for registered members San Diego
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Asset Management Analyst
Only for registered members San Diego, California
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Manager, Product Analyst
Only for registered members San Diego
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Management Control Analyst
Only for registered members San Diego, California, , United States
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Workforce Management Analyst
Only for registered members San Diego
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Project Management Analyst
Only for registered members San Diego, CA
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Workforce Management Analyst
Only for registered members San Diego, CA
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Manager, Product Analyst
Full time Only for registered members San Diego
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Management Control Analyst
Only for registered members San Diego
-
Workforce Management Analyst
Only for registered members San Diego
-
Asset Management Analyst
Only for registered members San Diego, CA
-
Workforce Management Analyst
Only for registered members San Diego, CA
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Contracts Management Analyst
Only for registered members San Diego
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Senior Analyst Relations Manager
Only for registered members San Diego
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Asset Management Engineer/Analyst
Only for registered members San Diego
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Contracts Management Analyst IIIA
Full time Only for registered members San Diego
