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- Two (2) years administrative experience
- Must have excellent communication skills (verbal and written).
- Must be bilingual (Spanish/English), spoken and written.
- Direct work experience providing customer resolution involving calculations and technical assistance is highly preferred.
- Must have ability to communicate with customers and resolve complaints via phone, email, mail, or text.
- Must have a minimum of three years? direct customer service experience.
- Must be able to maintain professionalism under pressure related to multiple demands, high work volume and fast-paced environment.
- Must have the ability to evaluate data and maintain records in an organized manner.
- Must have the ability to analyze, review, and complete reports within specific deadlines.
- Greets customers warmly, ascertain their needs, and guide them to receive desired service.
- Interviews applicants to obtain and verify all sources of the family?s income and assets to determine eligibility and financial responsibility of the applicant and makes adjustments, as deemed necessary.
- Ensures that the portion is calculated accurately and in compliance with the Agency?s policies and procedures, as well as federal regulations.
- Conducts briefing sessions to prospective applicants and participants.
- Issues vouchers to prospective applicants based on compliance with subsidy standards and all necessary forms.
- Issues participant requests for lease approval, prepares contract file and ensures all necessary forms are completed.
- Ensures that applicant files are up-to-date at all times.
- Ensures an executed contract and copy of the executed lease have been obtained, as well as any other necessary documentation, are in the participant?s file.
- Enters updated information for assigned waitlist interviews, as well as all other pertinent information, into internal database portal in an accurate and timely manner.
- Answers participant and owner/landlord inquiries in a timely manner and responds appropriately.
- Serves as a liaison between participants and owner/landlord and assists in bringing resolution for any issues that may arise between both parties.
- Compiles and tracks data to monitor special programs, including non-routine activities not conducted with regular vouchers.
- 8:00am ? 5:00pm (1 hour lunch) during training
- Flexibility to work a shift between 7am and 7pm following training. Must be able to work evenings and weekends, based on business need.
Property Manager - El Paso, United States - Burnett Specialists Staffing | Recruiting
Description
Property Manager
Job Qualifications and Knowledge Requirements:
Work Hours:
Interested candidates please send resume in Word format Please reference job code when responding to this ad.