- Candidate must possess a strong level of mechanical and/or electrical knowledge of heavy truck systems or automotive systems knowledge
- Candidate must have strong spatial relationship skills
- Must be able to understand mechanical operations regarding component functions and failure analysis as some of these components have a heavy reliance on electrical components, candidates must also have a strong background in electrical troubleshooting, strong understanding on wiring schematics and electrical diagnostic principles, and practical application experience.
- Must be able to communicate diagnostic information over the phone in a clear and concise manner
- Strong computer and typing skills preferred
- Exceptional attention to detail and documentation skills
- Time management and multitasking ability
- Strong problem-solving skills
- Ability to work well within a team
- Exceptional customer service skills as this contact center is responsible for the vast majority of interacting with the client's customers on a daily basis
- Automotive work experience to include hands-on mechanical and/or electrical product experience is required (Axles, brakes, drivelines, transmissions, trailer products, transfer cases, wheel-ends, and electrical experience as examples)
- Education requirement: A college degree in the automotive or heavy-duty trucking industry from accredited colleges and universities is preferred
- Client places heavy emphasis on practical experience and certifications to include ASE Automotive and Heavy Truck certifications
- Candidates should possess a working mechanical knowledge of Class 7 and 8 "Over the Road Trucks."
- This position is on-site in Troy, Michigan.
- Employees are provided a 6-8 week training on mechanical and electrical automotive troubleshooting, support, and maintenance that serves not only as the foundations of the role, but a continued education for your career.
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Analyst I Business Process Transactions - Troy, United States - DXC Technology
Description
Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at
Responsibilities include technical troubleshooting, warranty adjudication, product support and customer support related to contacts from the Customer's clients and Customer personnel involving customer products, and processing product warranty claims. Representatives provide technical support and warranty adjudication on heavy truck systems for an industry leading customer assistance call center. This position is client facing and spends much time interacting with the client's North American Field Operations as well as providing specialized mechanical/technical support and warranty adjudication for the following product lines to repair facility networks throughout North America (U.S. and Canada). The position also includes the processing and verification of warranty claims. Training would be provided on all products and software used in daily tasks.
These heavy truck systems include heavy duty drive axles, electric drive systems, front non-drive and drive steer axles, wheel end, drum and disc brakes, air brakes, hydraulic braking components, transfer cases, trailer suspensions, trailer axles, tire inflation and EV systems as examples.
Qualifications Include:
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Analyst I Business Process Transactions professionals in Troy
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Neeraj Gupta
Following my keen motivations for enhancing my professional carrier and developments in artificial i ...