The Pollard Hotel - Red Lodge, United States - Red lodge Hospitality

Description

Job Description

CHECK OUT THIS GREAT OPPORTUNITY

The historic Pollard Hotel is located in the heart of downtown Red Lodge. We are looking for a front-facing, first impression to our guests, superstar to assist guests with all matters concerning their stay at the hotel. The stellar candidate will have customer service experience and be comfortable conversing with guests in person, on the telephone, and via email. If you want to secure a permanent position with our team, apply positions fill quickly

Benefits for part-time and full-time employees include:

Free Family Gym Membership (on location)

Discounted Ski and Golf Passes

Food Discounts at Multiple Restaurants

Health Insurance Plan

Aflac Insurance

Company Mission: To exceed our customer's expectations

Job Summary:

This position entails most regular Hotel Front Desk functions including check-ins/outs, guest relations, reservations, hotel security, and ensuring the general welfare, comfort, and safety of our guests. This position demands a mature, reliable individual who can be entrusted with overseeing the property by himself/herself as the only employee onsite for up to eight hours per shift.

Essential Job Duties: include the following; other duties may be assigned:

• Provide exceptional customer service to our guests at all times
• Take reservations and process cancellations
• Perform all guest check-in and check-out procedures
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Communicate effectively with our guests and employees through email, telephone, and face-to-face communications
• Maintain a clean and tidy workspace at all times
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping and maintenance departments as necessary
• Resolve customer complaints and problems calmly and effectively
• Store luggage and valuables as needed
• Serve as a concierge to our guests, providing local information
• Be proficient with all the company's software and cloud-based systems to ring sales, book rooms, and maintain The Gym memberships.
• Review next-day arrival reservations for room availability/create check-in packets
• Assign rooms based on Rooms Sold/Used Analysis Report
• Create and distribute F&B reservation add-on sheets
• Perform various clerical and housekeeping duties such as dusting and vacuuming in the common areas of the hotel including the bathrooms, lobby areas, entrances, and galleries.
• Shovel snow and ice from the main entrances to the hotel.
• Maintain retail shop cleanliness and organization.

Skills and Qualifications: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Honest and dependable
• Excellent written and verbal communication skills
• Team player
• Computer literate
• Ability to learn cloud-based computer systems and other on-the-job skills
• Self-motivated, organized, neat, and efficient
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience

Valued Experience/Education:

• High School Diploma/GED required
• 2+ years in the hospitality/customer service business
• Experience in using hotel booking software preferred
• Local knowledge preferred