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  • In-Plant Solutions Specialist-NOV - Houston - MSC Industrial Direct

    MSC Industrial Direct
    MSC Industrial Direct Houston

    1 month ago

    Default job background
    Description

    About Us

    At MSC Industrial Supply Co., we believe that serving our customers and community starts with the best people doing their best work. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, offering over 2 million products and having over 80 years of experience across dozens of industries.

    We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Our company culture fosters unity of purpose and encourages us to fulfill our vision.

    The Role

    The In-Plant Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction.

    Responsibilities

    • Assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available cost savings statistics.
    • Determine optimal sourcing strategy for key customer projects, collaborating with the Category Team to support MSC's mission to drive savings and improve the customer's shop floor.
    • Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
    • Collaborate with the account team to maximize customer satisfaction and future projects.
    • Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective sources of information.
    • Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
    • Communicate customer concerns to management to ensure effective and lasting problem resolution.
    • Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
    • Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

    Requirements

    • A High School Diploma or equivalent experience is required.
    • College degree preferred.
    • 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
    • Industry experience preferred.
    • Relevant Military experience a plus.
    • Metalworking knowledge and experience is a plus but not always required.

    Skills

    • Computer literacy and proficiency with email, various internet browsers, and/or the Windows operating system required.
    • Excellent problem-solving skills are required.
    • Excellent customer service and sales skills are required.
    • Excellent oral and written communications skills are also required.
    • Working industrial knowledge preferred.

    Additional Requirements

    • A valid driver's license and the ability to travel up to 10% of the time may be required.
    • Ability to lift items of up to 50 pounds required as needed.

    Compensation

    Starting salary range: $44,000 - $67,000 depending on experience.


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