Customer Support Specialist - Dublin, United States - OCLC
Description
Customer Support Specialist page is loaded **Customer Support Specialist**
**Customer Support Specialist**
locationsDublin, OH time typeFull time posted onPosted 2 Days Ago job requisition idR ****You have a life. We like that about you.****
At OCLC, we believe you'll do the best work of your life when you're living the best life possible.
We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.
Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.
**The Job Details are as follows:**
**Responsibilities:**
Troubleshoot and resolve technical issues with ILLiad via phone and email
Document all activity in Zendesk
Create and review knowledgebase articles.
Work with other team members to solve issues if necessary
Have a passion for helping customers and resolving issues
**Qualifications:**
Knowledge and understanding of the following:
Basic SQL scripting knowledge
Troubleshooting skills of Windows Operating systems and applications
Technical ability to notify and document bugs
Basic knowledge of technical writing
Maintain calm under stress
Able to prioritize multiple tasks and member issues efficiently
Strong work ethic and reliable attendance
Strong technical skills
Understanding of library workflows (specifically resource sharing) is a plus
locationDublin, OH time typeFull time posted onPosted 9 Days Ago locationDublin, OH time typeFull time posted onPosted 30+ Days Ago Send your resume to our Talent Acquisition Team for future opportunities
****Who we are:****
We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work and resources to save money and better serve their communities.
****What we do:****
We are dedicated and passionate about librariesand helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.
****Live our values:****
New ideas. Open dialog. Hard work. Recognition. Purpose.
We offer a dynamic, fulfilling work environment that is productive, collaborative, innovativeand fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.
OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at or email at