Desktop Support Analyst - St Paul, United States - Insight Global

Insight Global St Paul, United States

2 weeks ago

Description

Our client is looking for a resource to join their 5-person desktop support team. This person will be helping with traditional desktop support duties, as well as a computer refresh initiative. The company is currently undergoing their 4 year cycle hardware refresh with their current laptops.

They still have 300 laptops that need to be imaged and configured using Lansweeper, and then shipped out to internal employees that this person will play a role in.

Outside of that, they will also be responsible for the following:

Manage Tier 2 desktop support tickets through ServiceNow with an average of 8 10 tickets/day
Troubleshoot issues within a wide range of technologies including but not limited to homegrown office and driver related applications, Adobe, VPN, connectivity, networking, Apple iPads, Lenovo computers, ActiveDirectory (add groups, reset passwords, etc.)
Seldomly answering phone calls or walk up queries for hardware issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Required Skills & Experience

Able and willing to be onsite in St.

Paul 5 days/week to start possibility for flexibility with proven reliability (could move to 2-3 days/week)

Able to work 8 4:30pm CST or 8:30 5pm CST
Experience in a customer facing role with excellent soft skills and wants to work in a small, tight knit team
Experience within information technology (IT) troubleshooting technical issues
Ambition and willingness to take initiative to go above and beyond

Nice to Have Skills & Experience

Either a service desk analyst who is reaching for their next opportunity, or someone a few years into the desktop support role with an eagerness to take initiative and learn/grow/help people
Someone who jives well with their small team laid back, can take a joke

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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