Customer Success Specialist - Sioux Falls

Only for registered members Sioux Falls, United States

3 weeks ago

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Full time

The Customer Success Specialist

focuses on supporting clients by conducting proactive customer success engagements to resolve challenges and ensure they are poised to maximize the value of their solutions. This role collaborates with internal teams and advocates for the client's perspective delivering a tailored experience that aligns with each client's unique successful DCIM journey.
  • Conduct Cus tomer Success Sessions to:
    • Resolve client issues and ensure their needs are addressed.
  • Collaborate with internal teams (e.g., Professional Services Technical Support Sales Engineer etc.) to escalate issues and connect clients with appropriate SME.

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