- The primary responsibilities include developing and maintaining reports using the Business Intelligence Platform Reporting.
- Ensure the accuracy of data in the Business Intelligence database and interface connectivity between databases.
- Collaborate with Donated Goods Retail management to support revenue growth and profitability.
- Analyze high-volume data to identify trends related to the overall health of Donated Good Retail Departments and provide comprehensive recommendations.
- Develop process efficiencies and automation to create standardized, efficient, and repeatable processes.
- Monitor competitive activity and pricing in the e-commerce marketplace and identify opportunities and threats to the business.
- Provide guidance and strategy for marketing a wide variety of retail product categories.
- Support Retail New Product replenishment and sales.
- Assist in implementing and maintaining E-Commerce Listing Platforms and provide E-Commerce support for IT-based systems
- Participate in the annual sales planning and forecasting process by sharing knowledge of the category, customers, and trends.
- Maintain complete documentation relating to job responsibilities in accordance with IT policy
- Offer general support as needed to the IT department.
- Perform any other special duties and projects assigned.
- Collect and analyze large sets of data from various sources
- Develop and implement data analytics processes to support business decisions
- Identify trends and insights in data and communicate findings to stakeholders
- Create visualizations and dashboards to communicate complex data in an easily understandable manner
- Collaborate with cross-functional teams to implement data-driven solutions
- Develop and maintain data documentation and reporting systems
- Data analysis:
- Collect, organize, and analyze data from various sources to identify patterns and trends.
- Develop statistical models to analyze data and make predictions.
- Data management: Manage large and complex data sets, maintain databases, and ensure data accuracy and consistency.
- Report generation: Prepare reports and presentations based on data analysis, and present findings to stakeholders in a clear and concise manner.
- Technical support: Provide technical support and troubleshoot issues related to IT systems, software, and hardware. Ensure the smooth operation of computer systems, networks, and servers.
- System maintenance: Maintain and update IT systems, including software and hardware upgrades, to ensure optimal performance.
- Security: Ensure the security of data and information by implementing and maintaining security protocols, including firewalls, antivirus software, and encryption.
- Documentation:
- Maintain documentation and manuals related to IT systems and processes, including procedures and instructions.
- Stay up to date with emerging trends and techniques in data analysis
- Bachelor's degree in computer science, information technology, or a related field, as well as relevant experience in data analysis and IT support.
- Possess 1-2 years of desktop support experience and a strong understanding of computer hardware and software.
- Strong analytical skills, attention to detail, and proficiency in programming languages such as SQL, Python, and R, are also necessary
- Experience in network management and help desk support.
- Solid knowledge of IT systems and applications.
- Understanding of TCP/IP protocols and LAN/WAN configuration.
- OKTA, Office 365, Intune, JAMF, Netskope, POS Systems
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