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  • Guest Service Representative - Orono - Hotel Ursa

    Hotel Ursa
    Hotel Ursa Orono

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Our Community, Your Growth.

    At Olympia Hospitality and Hotel Ursa, we cultivate a dynamic environment where personal growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.

    This position optimizes revenue and enhances the guest experience by delivering exceptional customer service. This includes effective reservation sales, efficient and accurate handling of all guest accounts, and assistance in all phases of the guest journey such as check-in, check-out, and issue resolution.

    Creating Value Together

    We believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

    Here's how we demonstrate our commitment:

    • Comprehensive Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
    • Securing Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
    • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee-paid life insurance.
    • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered.
    • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
    • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property-specific locations.

    Our Core Values Guide Us

    Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

    Key Responsibilities

    • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.

    Requirements

    • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

    Physical Demands

    • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

    Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.


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Guest service representative