Field Service Representative - Prince George, United States - The One 23 Group

The One 23 Group Prince George, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans consulting and analytics, digital workplace solutions, and cyber compliance. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

Responsibilities:

The Field Service Support Structure provides dedicated Senior Computer User Support Specialist (Field Service Representatives (FSR)) with the skills and experience to address complex technical and management issues, delivering on-site support to commissaries to meet all Acceptable Quality Levels (AQLs) and deliverables. Field Services on-site support is required at all DeCA locations including over 236 commissaries worldwide and is estimated to require travel 75-80% of the time. (IMMEDIATE FILL)

Provide Subject Matter Expert (SME) level support for computing device Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrading of systems and applications.
Travel for on-site support for Life Cycle Replacement (LCR), computing hardware setup, operation and maintenance, upgrades of systems and applications, and inventory systems (including signed receipts) supporting commissary locations and VIP personnel that have outdated and End of Life equipment.
Decommission laptops, desktops, wireless devices, mobile devices, hardware/software, printers, and other IT peripherals in accordance with DeCA processes compliant with security procedures for turn-in to Defense Logistics Agency (DLA) Disposition Services; to include tagging and destruction of internal/external hard drives.
Support DeCA Incident/Problem/Request Management processes.
Provide on-site Service Desk ticket resolution for end user support.
Develop/submit all deliverables.

Knowledge/Experience must include:

Demonstrated Ability To Work Independently
Ability To Travel Routinely
Customer Service/Support
Windows 10/11 Operating Systems
Networked Printers/Multi-Function Devices
Mobile Device Support
Imaging Computers Using System Center Configuration Manager (SCCM)
Active Directory Management
Microsoft Office Suite Incl. Sharepoint
Touch Labor | Break/Fix
Hardware/Software Troubleshooting
Information Technology Infrastructure Library (ITIL)
Ticketing System Experience (E.G., BMC Remedy/Servicenow/Solarwinds/Ivanti)
Excellent Oral/Written Communication
Inventory Control/Management
Time Management

Requirements:

Bachelor's degree or HS/GED + 5 yrs. in Windows Computing Environment
Baseline Certification (required): DoD IAT II or higher
Computing Environment Certification in at least one area required. Recommend Microsoft MD-102: Endpoint Administrator, Microsoft 365 Certified: Endpoint Administrator Associate or equivalent
Training (required): Must complete an ITIL Course (ITIL v4 recommended)
Previous Experience as a Desktop Hardware Technician, Field Computer Technician or Field Service Technician is a plus.
Minimum Secret Clearance
Must Be Able to Travel 75-80%
Must Be Able to Lift 40lbs. Unassisted
Valid U.S. Driver's License (able to drive at night)

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