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- Sales
- CUSTO001169
- Review RFQ (Request for Quote) for costing
- Review and send formal quotes to customer
- Process customer orders for input into system
- Prepare contract review for all incoming customer orders
- Daily issuance of BOLs for shipments
- Analysis of MRP reports to identify problematic issues pertaining to delivery
- Analyze/Update customer schedule changes to ensure on-time delivery
- Maintain good customer records
- Manage Customer Portals and EDI (OEMs will require weekend review)
- Handles daily activity which requires strong analytical & problem resolution skills
- Decision-maker to serve both customer and company
- Understand the impact to cost and bottom line
- Manages information flow throughout the organization and acts as a key liaison internally and with customers
- Minimize inactive inventory
- Negotiate & Resolve obsolete claim issues
- Implement 80/20 referrals
- Coordinate with QC on corrective actions requirements
- Assist Accounting with customer payment issues
- Coordinate backup OEM training
- Assist and direct co-worked in regard to monthly departmental KPIs
Customer Service Account Manager - Oakland, United States - Semblex
Description
Customer Service Account Manager
Job Category*:
Requisition Number*:
Job Details
Description
Operational Duties:
Strategic Duties:
Top Ten Reasons to Work at Semblex
1.
We offer stability, we are a 53-year-old company founded in 1968 and continue to strive for success
2.
We are growing, you can advance your career without getting lost in the crowd
3.
Top Pay with 50+ hour work weeks
4.
Stable management, even through new ownership in 2014, our team, vision and mindset has remained the same, focused on the long-term growth and success of our employees and company
5.
Benefits, Benefits, Benefits
We offer medical, dental and vision insurance with low premiums, deductibles and out of pocket maximums, a generous vacation package with sick time, 401(k) with company match, second shift premium, employee outings, employee of month, short- and long-term disability insurance, life insurance, hiring bonuses, referral bonuses, gym membership reimbursement and so much more
6.
Education is important to us.
We offer many training opportunities and have tuition reimbursement for you, along with college scholarship opportunities for your kids
7.
We go full circle
We hire for careers not just jobs, from onboarding, to training, to career development, to retirement
8.
We keep developing our future
Sales continue to grow; our team is larger than ever, and have state of the art equipment with a focus on ergonomics to support our teams quality of work life
9.
Average tenure is 10 years
A third of our current direct labor work force has been here for 15+ years This is a place people want to retire from
10.
Safety First We work together to keep each other safe through training, taking immediate action, sharing ideas and listening to our team. We want you to go home as healthy as you came to work.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
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