Customer Service Representative - OR - , Brookings, OR, US
3 hours ago
Job description
Position Summary
Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.
The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.
Responsibilities and Duties:
Customer Service Excellence
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment ("Welcome to H&S" / "Welcome to Chevron")
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company's Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Represent the company with professionalism in appearance, communication, and conduct
Cash Handling & Register Operations
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
- Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
- Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Store Presentation & Merchandising
- Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
- Maintain signage, promotional materials, and pricing accuracy
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
- Keep the sales floor, counters, and displays neat, clean, and clutter-free
Food & Beverage Handling
- Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
- Follow all food safety, sanitation, and temperature guidelines
- Clean and sanitize equipment regularly to ensure quality and compliance
Maintenance, Cleanliness & Safety
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
- Refill windshield washer stations, paper towels, and squeegees at the pumps
- Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
- Report equipment malfunctions or safety hazards immediately to management
Additional Duties
- Adhere to the station's shift duties checklist for assigned shifts
- Understand and assist with car wash operations (if applicable)
- Perform other job-related duties as assigned by management
Education and Work Experience
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
Skill Set
- Strong customer service and communication skills
- Ability to multitask and stay organized in a fast-paced setting
- Self-motivated and dependable, with strong follow-through and attention to detail
- Able to follow direction, take initiative, and maintain professionalism under pressure
- Comfortable using computers and POS systems; basic Microsoft Office skills a plus
- Flexible availability, including nights, weekends, and holidays
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequent standing, walking, bending, and lifting up to 50 lbs
- Requires use of hands, arms, and vision to operate POS systems and restock merchandise
- Must be able to work both indoors and outdoors in various weather conditions
- Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
- Must be able to communicate clearly and effectively in person and over the phone
- Reasonable accommodations will be provided as required by law
Thursday and Friday 2:00pm-10:00pm.
Similar jobs
The Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. · ...
1 week ago
The Customer Service Representative supports daily store operations while upholding the company's commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welc ...
1 month ago
Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. · ...
1 month ago
We are looking for a high energy Customer Service Representative to join the team in Brookings Oregon Previous waste experience would be a huge plus. · ...
1 week ago
The Customer Service Representative (CSR) supports daily store operations while upholding the company's commitment to exceptional customer service. · Greet all customers with enthusiasm and professionalism · Deliver friendly, efficient, and accurate service at checkout · ...
1 month ago
Have you ever wondered what it would be like to work in a place full of excitement, · diversity, and entertainment? At MGM Resorts, we seek individuals like YOU to create unique · and show-stopping experiences for our guests.Courteously and efficiently, · coordinate the requests ...
3 weeks ago
This position combines being a Teller and a Member Service Representative (MSR). Using Rogue Credit Union's Service Promises, builds long term loyal members by promptly and accurately processing members financial transactions and by identifying new/existing member's unique financ ...
1 day ago
Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. · Assists members with all of their membership and account needs including deposits, withdrawals loan payments money orders transfers ...
1 day ago
This is a full-time night shift position under the direct supervision of the Registration Supervisor. · The Patient Access Specialist ensures that patient information is collected and patients are aware of network policies and procedures. · ...
1 month ago
+The Customer Service Manager leads and supervises Customer Service Representatives to ensure high-quality customer service delivery. · +Supervision of Customer Support Representatives 60% · +Troubleshoots fiber internet service issues including ONTs (Optical Network Terminals), ...
2 weeks ago
The Customer Service Manager leads and supervises customer service representatives to ensure high-quality customer service delivery. · Led and supervised customer service representatives. · Crafted plans for team training programs. · ...
1 week ago
This is a full-time night shift position under direct supervision of Registration Supervisor ensuring patient information collection, · network policies awareness and entering accurate information into computer database. · Interview patients representative for personal info verif ...
1 month ago
We are looking for Customer Service Representatives with hustle, personality and people skills. As a CSR at Domino's we take pride in our work. We will teach you the techniques to make every pizza a fabulous piece of art while working as a team to achieve great customer service a ...
5 days ago
CROSSMARK is seeking an energetic, creative individual to execute a variety of merchandise and product services at major retailers near you. · Enjoy a flexible schedule while learning about your favorite local retailers. We'll get you up to speed and work quickly with our online ...
4 weeks ago
To contribute to the Essential Services (ESS) team by providing comprehensive housing-related assistance to clients and managing short to long-term cases within the general housing Program, focusing on developing personalized action plans, conducting thorough needs assessments, a ...
4 weeks ago
Fusion Medical Staffing-Therapy is seeking a travel Speech Language Pathologist for a travel job in Brookings, · Oregon. · ...
3 days ago
Travel Physical Therapist (PT) · Company: · Fusion Medical Staffing · Location: · Facility in Brookings, Oregon · Job Details · Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Brookings, Oregon. As a member of our team, you'll ha ...
12 hours ago
+40 hours per week salary 2054$ · The Physical Therapist evaluates diagnoses and treats patients with physical impairments to improve mobility reduce pain and enhance quality of life.Evaluate patients' physical conditions using standardized tests clinical examinations and patient ...
3 days ago
The Physical Therapist evaluates, diagnoses, and treats patients with physical impairments to improve mobility, reduce pain, and enhance quality of life. · ...
3 days ago
The Speech-Language Pathologist (SLP) is responsible for evaluating diagnosing and treating communication and swallowing disorders in individuals of all ages. · Working in a variety of settings the SLP develops and implements individualized treatment plans aimed at enhancing spee ...
3 days ago