MSPL Account Manager - La Vergne, United States - McKesson

Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Account Manager (AM) role is a position responsible for managing top tier customer account relationships in a defined territory. The AM will educate customers and drive adoption of McKesson Specialty Health's suite of technology and value-added services that will enhance customer efficiencies, profitability, and revenue. Additionally, the AM will ensure expansion of drug portfolio both through new product launches and existing products. This role will be selling and engaging at the C-Level within community-based practices ensuring a positive customer experience. The Manager is also responsible for successfully coordinating the transition of accounts from the Business Development Managers (BDM) at the appropriate time.

Account Managers must understand macro and micro healthcare dynamics, business fundamentals and physician motivation to develop strategies to optimize current customer success and attract new business. The AM acts as a liaison internally between McKesson business units to identify areas for collaboration generate awareness, and coordination of objectives. Externally, the AM networks with pharmaceutical manufacturers, physician groups and other industry players.

Critical success factors require Account Managers to develop internal and external customer relationships, develop teams to identify and/or capture opportunities that ultimately provide value to customers. The ability to navigate matrix organizations with a variety of products and services to align customer needs with internal solutions is important.

Key Responsibilities

• Day-to-day account management, relationship building, selling and troubleshooting external customer issues by collaborating with internal team members. Works with operations, finance, customer care, GPO, generics, sales effectiveness, contracts, and legal among other internal teams
• Successfully manage an assigned sales territory by driving the sales process to expand valued added services, expand wallet share, and increase overall gross profit. Interpret, analyze, and deliver Quarterly Business Reviews to assess customer needs and presents value added services of Provider Solutions to key decision makers. Analysis of sales reports and customer trends to proactively identify and capture opportunities.
• Build profitable business relationships with physicians/clinicians and administrators to drive the adoption of technology and other value-added services and increase partnership role.
• Develop a knowledge base of the marketplace, business environment, physician practice dynamics and customer concerns to drive consultative selling approach. Share best practices with team members to enhance skills of others, improve and increase leadership/mentor skills.
• Win new business opportunities through strategic acquisition that meets or exceeds sales objectives. Collaborates with other business functions within Provider Solutions to drive integrated selling opportunities/solutions to closure.
• Facilitate resolution of customer issues including working proactively with Provider Solutions Credit/Collections to help resolve financial matters and manage risk.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience

Education

4-year degree required preferably with an emphasis in sales and marketing, business management, or healthcare related field or equivalent experience in a sales position

Critical Skills

• 2+ years sales and/or account management experience
• Demonstrates a coachable attitude and a strong sense of curiosity, actively seeking feedback and opportunities for continuous learning and improvement

Additional Skills

• Microsoft Office programs, especially Excel
• Experience in and demonstrated understanding of healthcare and distribution, GPO, community oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
• or CRM software experience helpful
• Experience with pharmaceutical products and buy-and-bill model
• Motivation to excel and achieve sales results
• Team player with strong interpersonal and resource management skills

Working Conditions

Traditional office environment.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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